Colt Contact centre as a service (ccaas)
Smart, scalable and secure for modern customer engagement. It's flexible and omni-channel, with AI, analytics, and global voice, delivering secure, scalable, modern customer engagement.
rethink customer engagement with CCaaS
Our CCaaS portfolio reimagines customer engagement, combining omni-channel capability, AI, analytics and secure global voice.
The result: faster response times, improved customer satisfaction and the agility to scale operations and drive growth.
fast
response times
agile
to scale
smart
with ai & more
Trusted by the worlds leading companies
Build friction-free customer relationships
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Why colt?
We deliver the extraordinary every day for our customers, people and partners. Here’s what sets us apart.
countries across europe
Where our CCaaS solution is available, offering a single, consistent, fully regulatory compliant, one stop shop offer.
Buildings connected
With Colt fibre and millions more available via our Colt Network as a Service platform across Europe, Asia and the US.
Data Centres
Unparalleled access to key infrastructure hubs, enabling seamless integration with cloud providers, carrier hotels and enterprise facilities.
FAQs
CCaaS, or Contact Centre as a Service, is a cloud-based platform that helps businesses manage customer interactions across channels like voice, chat, email, and social media. It offers flexibility, advanced features like AI and analytics, and scales easily to support evolving customer engagement needs.
Unlike traditional on-premises systems, CCaaS runs in the cloud, removing the need for complex infrastructure. It offers faster deployment, lower upfront costs, easy scaling, and advanced features like AI and analytics that help businesses deliver better, more flexible customer experiences.
Our cloud contact centre enables the integration of all the applications your agents need, in our single online platform. So your agents will have everything at their fingertips to have meaningful interactions with your customers, whilst embracing the modern workplace. Your agents can also work from anywhere effectively, as all that is needed is an internet connection.
Yes. CCaaS platforms are designed with strong security controls like data encryption, user authentication, and compliance with standards such as PCI DSS and GDPR. Colt’s network and security expertise help businesses protect sensitive customer data and personally identifiable information while delivering seamless service.
CCaaS cuts costs by eliminating expensive hardware and maintenance, shifting spending to flexible subscriptions. Businesses gain advanced features without heavy upfront investment, driving faster ROI and improving business efficiency.
Yes, CCaaS offers flexiblility to suit businesses from small teams to large enterprises. Companies can start small and scale as needed, accessing advanced features like AI, analytics and multi-channel capabilities without heavy upfront costs.
CCaaS operates in the cloud, allowing agents to work securely from anywhere with internet access. Teams remain connected, handle customer interactions across channels, and use the tools and information they need to deliver great service without being tied to a physical office.
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