Colt expands cloud voice services with Genesys, Twilio and Zoom

  • New Voice integration capabilities with Genesys, Twilio and Zoom are part of expansion to Colt Intelligent Communication services, delivering a perfect fit for the agile workplace

 London, UK 26th June 2023Colt Technology Services (Colt) the digital infrastructure company, today announced the expansion of its Colt Intelligent Communication services (CIC) portfolio to meet growing demand from customers requiring agile, cloud-based global voice solutions. New Colt Cloud SIP is a flexible service which seamlessly connects across the Colt IQ network to platforms from leading communication service providers (CSPs) including Genesys, Twilio and Zoom. The service is ideal for companies with a hybrid workforce, looking to boost collaboration and improve their customer experience with a secure, high-performance cloud-based voice solution which integrates with best-of-breed cloud platforms. Colt is also extending its Teams voice activation, through Direct Routing and Operator Connect to three new countries: Slovakia, Luxembourg and Norway.

Activating voice can be complex, but Colt focuses on automating processes to reduce this complexity for its customers. Businesses benefit from Colt’s industry-leading commitment to customer experience, to automation and simplification, while maintaining their existing relationships with providers. Alternatively, businesses can select a new partner within Colt’s ecosystem such as Genesys, Twilio or Zoom.

Colt has spent time establishing voice connectivity with major CSPs; automating and integrating SIP Trunk ordering and provisioning; establishing partner agreements; and making sure services are fully compliant with regulatory standards.  Now, Colt can connect voice services with any cloud vendor that supports a Bring Your Own Carrier (BYOC) capability.

Peter Coppens, VP Product Portfolio, Colt Technology Services said, “We’re excited to welcome global leaders Genesys, Twilio and Zoom to our popular partner ecosystem, at a time when more and more businesses are moving voice to the cloud. It’s a perfect fit for the modern workplace: there’s no physical hardware to manage; it’s secure and resilient; costs are transparent and it suits a hybrid workforce. Managing providers, contracts and provisioning is the time-consuming part. With Colt Cloud SIP, we solve that problem for our customers, interconnecting their applications to voice services almost anywhere in the world.”

The cloud voice market is seeing continued growth. A forecast* from Gartner®, Inc. states “The global cloud telephony market is projected to yield an 8.2% CAGR from 2022 to 2027”.

About Colt Technology Services

Colt Technology Services (Colt) is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers, wherever, whenever and however they choose.

Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to more than 60 offices around the world. The powerful Colt IQ Network connects 222 cities and 32 countries with more than 1000 data centres, 51 Metropolitan Area Networks and over 31,000 buildings across Europe, Asia and North America’s largest business hubs. Privately owned, Colt is one of the most financially sound companies in the sector.

Obsessed with delivering industry-leading customer experience, Colt is guided by its dedication to customer innovation, by its values and its responsibility to its customers, partners, people and planet.

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*Gartner, Inc., Forecast Analysis: Unified Communications Worldwide, by Analysts Megan Fernandez, Daniel O’Connell, Brian Doherty, Anubhav Nigam, published 19th April 2023

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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