Colt praised for next generation infrastructure, innovative services, leading customer experience and ESG performance
London, UK, 30 November 2022 – Colt Technology Services, the digital infrastructure company, announced today it has received Frost & Sullivan’s 2022 Best Practices Company of the Year Award in the European network services industry, in recognition of its position at the forefront of innovation and growth, creating new products, solutions, and services that meet ever-evolving customer needs and advance the overall market.
“We’re proud to present Colt Technology Services with this year’s Best Practices Company of the Year Award in the European network services industry,” said Lynda Stadtmueller, SVP Research at Frost & Sullivan. “Colt has consistently developed its growth strategy based on a visionary understanding of the future and effectively addresses new challenges and opportunities. In the context of strategic imperatives forcing great change today, such as disruptive technologies, value chain compression, industry convergence, and new business models, Colt’s recognition signifies an even greater accomplishment.”
“This award from Frost & Sullivan recognises Colt’s commitment to our customers, people and the planet. They are truly at the centre of everything we do,” said Keri Gilder, Colt’s CEO. “Our industry has the greatest impact on the digital transformation of today’s world, and as a leading digital infrastructure provider, Colt is at the forefront of driving that change with our best in breed innovations, customer experience and network flexibility.”
“Being honoured with the Company of the Year Award is also a testament to Colt’s values and the dedication of our partners and employees. We’re excited to continue to win together and deliver pioneering services and make the world better connected, more sustainable and fairer for all,” she continued.
Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees, involving a detailed evaluation of best practices criteria across two dimensions: visionary innovation and performance and customer impact. The analyst house found Colt excels in many of the criteria in the network services space and highlights five areas of outstanding performance in the award report:
- Next-generation, high-performance network infrastructure
- Innovative services to support specific market needs
- Integrated, AI-enabled customer portal
- Outstanding levels of customer satisfaction
- ESG leadership
Colt’s dynamic, intelligent IQ Network uses advanced automation to truly deliver bandwidth on demand to support enterprises’ flexible cloud environments. The On Demand platform, running on the IQ Network, allows enterprises to order, configure, and scale network capacity on demand – a perfect match for cloud processing and storage capacity requirements.
Colt has a next-generation infrastructure foundation and achieves world-class flexibility and performance with its fully-owned IQ Network. It has Optical Transport Networking (OTN) protocol at the transport layer and converged Optical and Packet connectivity in a single seamless optical-packet core network that supports up to 400G Ethernet speeds.
Highlighting the recently launched Market Data Monitoring service and multicast data in the cloud Proof of Concept, the report identifies a dedication to developing innovative services that meet the needs of specific markets and the use of automation and AI is credited for Colt’s enhanced customer experience. The impressive impact of Colt Online – Colt’s customer self-service portal – and customer and intelligent monitoring tools, highly integrated with advanced technologies, has resulted in the company’s record-high and industry-leading Net Promoter Scores.
Frost & Sullivan recognises that ESG is incorporated into every department and process at Colt and states that in doing so, the company is leading the charge for responsible social and environmental practices in the telecommunications industry. Colt takes its responsibility as a corporate citizen very seriously and is leading ESG initiatives and establishing benchmarks that are industry wide.
Frost & Sullivan’s Company of the Year Award is its top honour and recognises the market participant that exemplifies visionary innovation, market-leading performance, and unmatched customer care. The Best Practices awards recognise companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
Colt Technology Services (Colt) is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers, wherever, whenever and however they choose.
Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to more than 60 offices around the world. The powerful Colt IQ Network connects 222 cities and 32 countries with more than 1000 data centres, 51 Metropolitan Area Networks and over 31,000 buildings across Europe, Asia and North America’s largest business hubs. Privately owned, Colt is one of the most financially sound companies in the sector.
Obsessed with delivering industry-leading customer experience, Colt is guided by its dedication to customer innovation, by its values and its responsibility to its customers, partners, people and planet.
For more information, please visit www.colt.net
Anne Amlot – Head of PR