Network Status
Welcome to the Colt status page. Here you will find information about status of our services. For immediate local support, please click below.
Network Incidents
LATEST
08:35 BST
Some of our support systems, including Colt Online and our Voice API platform, continue to be unavailable and we’re very sorry for the inconvenience this may be causing.
Our teams have been working around the clock to restore these services and will continue to do so. These services have been intentionally taken offline as a precaution following a recent cyber security incident.
We will update this page later today, but if you need any support please contact us via email or phone. It may take us a little longer to get to you than usual – we appreciate your understanding.
Yesterday
17:45 BST
Our teams continue to work 24/7 to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we’re very sorry for this. We appreciate your continued patience and understanding.
09:00 BST
Thank you so much for your continued patience as we work around the clock to bring some of our services back online, including Colt Online and our Voice API platform, following a recent cyber incident.
As a precaution, we’ve temporarily taken these services offline and we’re really sorry for any inconvenience this may be causing.
If you need to get in touch, please feel free to reach out via email or phone. Our team is doing their best, but response times might be a little slower than usual. We do appreciate your understanding.
18th August
17:00 BST
Thank you for bearing with us as some of our business support systems remain offline as a matter of precaution following a recent cyber incident. We know it’s frustrating and we’re very sorry for the inconvenience caused. We’re working 24/7 on a fix and will update this page tomorrow with any further information. Please continue to contact us by phone or email if you have any queries in the meantime. We really appreciate your patience.
09:00 BST
We’re continuing to work tirelessly to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we appreciate your patience and understanding. If you need to reach us, please don’t hesitate to contact us via email or phone. Please bear in mind our response times might be a little slower than usual, but we’re doing everything we can to support you.
We’ll be updating this page later today with the latest information.
17th August
16:40 BST
Thank you for your patience as some of our support systems remain unavailable. Please be reassured that, although we understand this is frustrating, this is intentional as a security measure. We are working to restore them as a matter of urgency.
09:05 BST
We're really sorry that some of our support systems, including Colt Online and our Voice API platform, continue to be unavailable. As a precaution following a cyber incident affecting our internal systems earlier this week, we've temporarily taken these services offline. Please rest assured we're working urgently to resolve the issue and restore access as quickly as possible.
16th August
16:05 BST
We’re grateful for your patience as we work around the clock to restore access to some of our services right now, including Colt Online and our Voice API platform, following a cyber incident earlier this week. We’ve deliberately taken these services offline as a precaution and we’re sorry for the inconvenience.
09:00 BST
We’re continuing to work tirelessly to restore our internal systems following a cyber incident earlier this week. We know it’s frustrating not being able to access some of our services right now—like Colt Online and our Voice API platform—and we appreciate your patience and understanding. If you need to get in touch, please feel free to reach out via email or phone.
15th August
17:00 BST
We’re continuing to work around the clock to restore our internal systems following a cyber incident earlier this week. We completely understand how frustrating it is not being able to access some of our services right now, including Colt Online and our Voice API platform, and we’re really grateful for your patience and understanding.
We have the capability of monitoring our customers’ networks and we continue to manage network incidents efficiently but we’re working in a more manual way than normal. We’re working hard to get our automated monitoring capability fully restored.
If you need to reach us, please get in touch by email or phone. Please note that our response times might be a little slower than usual, but we’re doing everything we can to support you.
08:00 BST
We continue to work around the clock to restore impacted internal systems following a cyber incident earlier this week. We appreciate it’s frustrating not being able to use some systems currently, including Colt Online and our Voice API platform, and we’re grateful for your understanding.
14th August
17:30 BST
Thank you for your patience and understanding while some of your support services including Colt Online and our Voice API platform remain unavailable. We can confirm that this is related to our response to a recent cyber incident at Colt Technology Services.
We detected the cyber incident on an internal system. This system is separate from our customers’ infrastructure. We took immediate protective measures to ensure the security of our customers, colleagues, and business, and we proactively notified the relevant authorities.
One of our protective measures involved us proactively taking some systems offline, which has led to the disruption of some of the support services we provide to our customers. Our technical team is focused on restoring the affected systems and is working closely with third-party cyber experts.
We appreciate your patience as we work towards a resolution.
