Network Status
Welcome to the Colt status page. Here you will find information about status of our services. For immediate local support, please click below.
On this page:
Current situation:
Incident summary
A cyber incident has affected our business support systems. In response to this, we have taken proactive measures to ensure the safety of our customers, colleagues, and business. This includes proactively taking some systems offline, which has led to a disruption to some elements of our service. As a result, customers will find the following services unavailable:
Latest status
LATEST
Today
We continue to work around the clock to fully restore all services. We have made significant progress in strengthening our environment and supporting customers. Security has been reinforced, and additional resilience measures have been put in place.
Our IT team has successfully restored the first phase of our OSS and BSS servers and associated systems. In parallel, they have developed, tested and launched a restoration factory, which is accelerating the recovery of the remaining servers and systems. The recovery of core applications is underway, and we will have key capabilities restored in the coming weeks. This will allow us to ramp up our delivery of orders and return monitoring capabilities close to BAU levels. New orders are being accepted and delivery dates confirmed as recovery progresses.
Thank you for your patience while we work to restore our systems following a recent cyber incident. We're truly sorry for the disruption and are working around the clock to resolve it. Please continue to reach us via phone and email. We'll keep this page updated with the latest information. Rest assured, we're doing everything we can to get things back to normal as quickly as possible.
Colt Online and our Voice API platform are currently unavailable following a cybersecurity incident. We have deliberately taken these systems offline for customer safety.
Our teams are working around the clock to bring services back online and will continue their efforts until full restoration is achieved.
In the meantime, if you need assistance, please reach out to us by email or phone. Response times may be a little slower than usual, and we greatly appreciate your patience and understanding.
Thank you for bearing with us as some of our business support systems remain offline following a recent cyber incident.
We’re very sorry for the inconvenience caused. We’re working around the clock to resolve the situation and will update this page as soon as more information becomes available.
Please continue to contact us by phone or email if you have any queries in the meantime.
Thank you for your patience while some support services, including Colt Online and our Voice API platform, remain temporarily unavailable.
This is part of our response to a recent cyber incident.
The incident was detected on an internal system that is completely separate from our customers’ infrastructure. No customer systems were affected.
Our teams continue to work closely with cyber experts to restore services as quickly as possible.
We very much appreciate your continued support and patience.
A number of our support services, including Colt Online and the Voice API platform, are currently unavailable following a cybersecurity incident. As a safety measure, we have deliberately taken these systems offline.
We are very sorry for the disruption this may cause. Our teams are working around the clock to bring services back online and will continue their efforts until full restoration is achieved.
In the meantime, if you need assistance, please reach out to us by email or phone. Response times may be a little slower than usual, and we greatly appreciate your patience and understanding
Some of our support systems, including Colt Online and our Voice API platform, remain unavailable due to a cybersecurity incident. As a precaution, these services were intentionally taken offline.
We sincerely apologise for any inconvenience this may be causing. Our teams have been working tirelessly to restore these services and will continue their efforts.
Some of our support systems, including Colt Online and our Voice API platform, continue to be unavailable and we’re very sorry for the inconvenience this may be causing.
Our teams have been working around the clock to restore these services and will continue to do so. These services have been intentionally taken offline as a precaution following a recent cyber security incident.
Our teams continue to work 24/7 to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we’re very sorry for this. We appreciate your continued patience and understanding.
We’re continuing to work tirelessly to restore the internal systems affected by the recent cyber incident. We understand how frustrating it is not to have access to some of our support services such as Colt Online and our Voice API platform, and we appreciate your patience and understanding. If you need to reach us, please don’t hesitate to contact us via email or phone. Please bear in mind our response times might be a little slower than usual, but we’re doing everything we can to support you.
Thank you for your patience as some of our support systems remain unavailable. Please be reassured that, although we understand this is frustrating, this is intentional as a security measure. We are working to restore them as a matter of urgency.
We’re continuing to work tirelessly to restore our internal systems following a cyber incident earlier this week. We know it’s frustrating not being able to access some of our services right now—like Colt Online and our Voice API platform—and we appreciate your patience and understanding. If you need to get in touch, please feel free to reach out via email or phone.
We’re continuing to work around the clock to restore our internal systems following a cyber incident earlier this week.
We have the capability of monitoring our customers’ networks and we continue to manage network incidents efficiently but we’re working in a more manual way than normal. We’re working hard to get our automated monitoring capability fully restored.
If you need to reach us, please get in touch by email or phone. Please note that our response times might be a little slower than usual, but we’re doing everything we can to support you.
Thank you for your patience and understanding while some of your support services including Colt Online and our Voice API platform remain unavailable. We can confirm that this is related to our response to a recent cyber incident at Colt Technology Services.
We detected the cyber incident on an internal system. This system is separate from our customers’ infrastructure. We then took immediate protective measures to ensure the security of our customers, colleagues, and business, and we proactively notified the relevant authorities.
One of our protective measures involves us proactively taking some systems offline, which has led to the disruption of some of the support services we provide to our customers. Our technical team is focused on restoring the affected systems and is working closely with third-party cyber experts.
We appreciate your patience as we work towards a resolution.
We continue to work on a resolution for a technical issue which is causing some customers to experience service interruptions. This issue has affected our Colt Online platform, which is currently not currently available to customers. Customers who would usually use the Colt Online portal should email or call to connect with Colt in the meantime.
We're really sorry for this inconvenience and we're grateful for your patience. Please be assured that resolving this issue is our highest priority. Please continue to check this page for updates.
We continue to investigate a technical issue which may cause some of our customers to experience interruptions to parts of their service including Colt Online. We're really sorry for this inconvenience and we're grateful for your patience as we fix this as a priority. Please continue to check this page for updates.
Get support
If you're experiencing an issue with an aspect of your Colt service, call one of our dedicated local teams to get started.
Please note that due to our ongoing cyber incident, we have proactively taken down a number of our business support systems to safeguard customer security and accelerate service restoration, our responses will take longer than they usually would. We are grateful for your patience as we resolve this issue.
