What a start to the year! We’ve just achieved two new Net Promotor Score (NPS) company records. That’s now 74 in Europe – higher than our previous record from the last quarter – and 66 in Asia, a huge jump from our record of 51 which we set a year ago. These scores are a direct result of the amazing work from all our customer-facing teams.
Of course, Net Promotor Scores are just one view of the bigger picture and we know ‘customer experience’ comes in a range of different forms. We also track our Net Easy Score (NES) which shows how easy it is to do business with Colt, and this has also seen a healthy rise in Q1 2023.
All this means that we’re delivering a great experience to our customers, whether that’s placing an order, getting it delivered and installed, or resolving any technical or non-technical issues and queries.
We want to challenge the assumption that a B2B customer experience can’t be great: we put customers at the heart of everything we do, delivering extraordinary connections by putting the power of the digital universe in their hands, wherever, whenever and however they want. It’s what truly sets us apart.
This NPS success belongs to every single customer-facing Coltie. Every action, each day, adds up towards our supercharged NPS and it’s why businesses all over the world are coming to Colt as their digital infrastructure partner of choice.
You can speak to our industry-leading customer service and sales teams by visiting our Contact Us page.
Written by Noah Roychowdhury, Colt’s Director of Customer Experience Optimisation
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