How Colt is using an online portal to improve the experience of our Voice resellers

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As the world becomes more digital, the importance of online portals has become significant. Voice resellers need control over their numbers any time and anywhere to respond to their business and end customers’ requirements quickly, securely and effectively.

However, this needs to be provided in a easy to use and intuitive interface to simplify their number management and get the full benefits of an online portal. At Colt, we believe there are three  elements needed to offer this, which we have incorporated into our new Numbers on Demand portal, designed to give our Voice resellers the best possible experience:

  1. Ease of use

Creating an interface that is easy to navigate and gives the user control to manage numbers without any challenges is essential. We believe this is best applied through a streamlined customer journey, where everything a customer can do with their numbers is clear and simplified. Providing a logical flow for every possible process, such as porting in a number, entering an address, and updating number details, with all the regulatory approvals incorporated into it.

  1. Speed and flexibility

Allowing customers to manage their numbers and take actions at any time, without the need for any further support, gives them the control they need. Combined with streamlined processes, such as multi-country reporting and rapid number activation, this allows them to respond immediately to their business and end-customer requirements.

  1. Consistent experience

Providing a unified experience, no matter which country our customer has their service in across our extensive pan-European footprint is key to simplifying the user experience. This requires a simple, near-identical journey in every country for each process in the portal (from reserving to activating numbers), making it easier to manage, especially for those with numbers in more than one country.

We have developed our new Numbers on Demand portal with these principles in mind to improve the experience for Voice resellers when they manage their numbers with us. Visit our page to find out how Numbers on Demand can give Voice resellers control of their numbers as part of our Carrier-grade SIP Trunking solution.

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