Today we’re launching exciting changes that aim to make it easier to do business with Colt.
In 2020 we were proud to receive record breaking NPS scores in Europe and Asia. This gave us an understanding of our customer experience (CX) performance and how our efforts, initiatives and programmes are working for our customers. It was a great score, but we’re still aiming higher.
Colt strives to put the customer at the centre of everything we do, and doubling down on CX is a focus area of our new three-year strategy and organisational structure which was announced late last year.
That’s why we have listened to our customers, and based on their feedback we are evolving how we engage with them.
Existing global sales support and customer services teams have been combined, bringing years of knowledge and experience to one brand new function named Customer Relationship Management.
This means, each Colt customer across the globe has now been assigned a Customer Relationship Manager (CRM) who is their designated entry point in to our business. Simple, easy to work with and effective; the CRM team will offer a significantly streamlined interface with us and a single source of information and support.
I’m excited about this transformation and the benefits it will bring to both Colt and our customers. Reducing the amount of touchpoints required to help enterprises achieve their business goals and objectives, these changes are also bringing Colt another step closer to its vision of becoming the most customer oriented business in the industry.
During the transition period we have a dedicated team on hand to address any questions regarding the CRM programme. They can be contacted via the following email address firstname.lastname@example.org.
Paul Claridge is the Director of Customer Relationship Management at Colt Technology Services