Give your Teams a Voice
Colt Intelligent Communications brings together the power of Microsoft’s cloud productivity applications with enterprise communication tools, to offer a quad play integrated solution to Enterprises that includes:
To provide you with the best customer experience, Colt delivers end-to-end support, offering one single point of contract and contact across 13 countries, covering applications, connectivity and hardware.
As the demands of today’s fast-paced technological environment increases, enterprises must ensure the adoption of workplace applications is managed in the most effective way. As one of the most important aspects of a company’s infrastructure, it is imperative that its communications systems can support employees in their day-to-day activities. Legacy communication systems and PBX equipment no longer support today’s growing need for a simple, flexible and mobile end-user communications experience. Additionally, many people struggle from email overload that inhibits productivity.
The convergence of telephony, mobile, Big Data, and the Cloud is setting the stage for a new way of working, collaborating and leveraging business information. Unified Communications (UC), or Intelligent Communications (IC), are the terms used to describe this new wave of enterprise communication capabilities.
Tools such as instant messaging (chat), Voice over IP, web & audio conferencing, and desktop sharing are linked with productivity gains and should be accessed in a simple way to provide a seamless user experience.
Unified communications (UC) products — equipment, software and services — provide and combine multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing. This can include control, management and integration of these channels. UC products and services can also be integrated with networks and systems, IT business applications and, in some cases, consumer applications and devices.
Intelligent Communications brings together productivity applications and enterprise communication, closely integrated to deliver everything colleagues need to collaborate and work efficiently, with minimal switching between applications or tasks.
By closely linking desktop applications with productivity apps, directory services and communications, it’s quick and easy to contact colleagues and follow up on actions – for example clicking on a comment in a document and getting a range of options for contacting that person – instant message, email or call. In meetings, information and relevant colleagues are easily accessible and on calls it’s easy to find meeting minutes or key documents without having to switch between applications.
Businesses benefits of Intelligent Communications:
- Flexible costs for your productivity applications and enterprise communication infrastructure thanks to cloud based “as a Service” model
- Increased productivity thanks to mobility and seamless user experience across all devices and geographies
- Simplified procurement by having one supplier providing applications, connectivity, hardware and support
- Enhanced business continuity by relying on Colt first in class, predictable connectivity and higher resiliency provided by premium service quality
With staff increasingly working from home and needing a degree of flexibility to their working, a new trend is emerging, a move to Intelligent Communications (IC). IC offers significant productivity improvements and a simplified procurement and management process. At the heart of Intelligent Communications is Microsoft Teams – which brings together conversations, meetings, files, Office apps and third-party integrations—to provide a single hub for teamwork in Office 365.
A successful upgrade begins by bringing the right team together in the Project Stakeholder stage, then moving to Project Definition where the scope, goals, and timeline are solidified. This helps create a solid foundation for your upgrade journey. It’s then critical to prepare for both the Technical Readiness and User Readiness stages, before moving on to Deployment and Implementation. Plan for a pilot to validate readiness before a broad rollout and, for maximum benefit during the Operational Excellence stage, establish a plan that monitors for quality and accelerates user adoption.
High-quality Internet access
Office 365 is designed to enable customers all over the world to connect using a standard internet connection. For enterprise class deployments, reliable and appropriately sized internet connectivity is a critical part of enabling Office 365 features and scenarios. This keeps things simple and cost effective, while enabling businesses to share the same connection used for all other internet traffic.
Cloud Prioritisation on IP Access
Colt’s Cloud Prioritisation feature on IP Access integrates with Microsoft Azure Peering service to provide an elevated customer experience by ensuring that Teams and Office 365 flows are optimised end-to-end including the last mile. This means users will benefit from trusted, high-performance connectivity with SLA guaranteed latencies. Colt also guarantees that no data will go through any third-party IP network, other than Colt’s and Microsoft’s, which helps ensure the offering is secure.
Colt's Intelligent Communications solution
Applications run on Microsoft’s flagship Office 365 cloud based platform, ensuring a fully featured and familiar desktop experience and providing immersive unified communications with Teams. Performance is guaranteed with Colt’s connectivity to the cloud and voice breakout based on Colt’s Tier 1, globally connected, high performance network.
Colt Intelligent Communications also provides the option of a Cloud SBC, which replaces the traditional physical hardware with a solution completely in the cloud. This means your SBC and connection will be in the cloud, giving you flexibility and speed in setting up your communication solution.
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The following connectivity options are available, supporting Direct Routing, with consistent service wrap across 13 European countries:
Colt IP Access and Colt SIP Trunking (Direct routing)
Create your on-premise Direct Routing infrastructure supported on a converged connection.
Colt Dedicated SIP Trunking (Direct Routing)
Create your Direct Routing infrastructure by segregating the connectivities of voice and data
Use a fully cloud infrastructure to support your Direct Routing.
Usage based, with per minute rates only ensuring pricing efficiency
Phone system provider with packs of bundled minutes and attractive prices to pre-defined groups of destinations
All Inclusive, offering calls to most frequent business destinations at a flat monthly rate
Highly skilled Engineers provide Professional Services in local languages to help integrate your infrastructure
IP desk phones and headsets can be included and configured and installed by skilled engineers.
Higher reliability and voice cost savings by using Direct Routing with a Microsoft certified Session Border Controller, provided and maintained by Colt
RGP Europe, a global consulting firm that offers business services in finance and accounting, transitions to hybrid working through Cloud SBC and enables Microsoft Teams for inbound and outbound calls on their fixed company numbers, regardless of their location.
Learn how to prepare your business for the hybrid workforce and implement a successful digital transformation strategy.
Leading provider of medical devices in the global healthcare sector chooses Colt´s cloud-first strategy to reduce TCO of their IT, increased employee productivity, optimised application performance and delivered improved flexibility and security
Colt’s Direct Routing as a Service solution helps enterprises rapidly enable PSTN calling in Teams to transform their communications London, UK, 12th January 2021 – Colt Technology Services has today announced the launch of Cloud Session Border Controller (SBC), a cloud-based voice solution which provides Direct Routing as a Service to rapidly enable PSTN calling…
Colt helped partner Quendra transform the communications of their client Cosco Belgium (an agent for China’s Cosco Shipping Lines), by integrating Microsoft Teams with SIP Trunking, IP Access and Cloud SBC.
Colt has been profiled in the Analysys Mason report; ‘Operator approaches to unified communications (UC): ten case studies’. This is a fantastic recognition of our portfolio and Colt Intelligent Communications solution, with the report emphasising our high-quality enterprise voice connectivity, customer care and professional services. Analysys Mason has previously written on UC service drivers and…
From November 2019 to May 2020, the number of daily Microsoft Teams users has increased from 20 million to 75 million. But why has this massive increase in Teams adoption happened? The impact of the current global situation has played a large part in this. Organisations have had to enable their employees to work from…