Colt Intelligent Communications

Additional information

• What is Intelligent Communications?

  Unified Communications (UC) products – equipment, software and services, provide and combine multiple enterprise communications channels, such as voice, video, instant messaging, voicemail and content/screen sharing. This can include control, management & integration of these channels. UC products and services can also be integrated with networks and systems, IT business applications and in some cases, consumer applications and devices.

  Read more in our guide to Unified Communications.

• Colt's Intelligent Communications solution

  Applications run on Microsoft’s flagship Office 365 cloud based platform, ensuring a fully featured and familiar desktop experience and providing immersive unified communications with Teams. Performance is guaranteed with Colt’s connectivity to the cloud and voice breakout based on Colt’s Tier 1, globally connected, high performance network.

  • Our professional services help integrate your infrastructure with Colt Intelligent Communications
  • IP desk phones and headsets can be included and configured
  • Colt Intelligent Communications achieves higher reliability and voice cost savings by using Direct Routing with a Microsoft certified Session Border Controller, provided and maintained by Colt either on-premises or in Colt’s network in the cloud
  • Colt Adoption Services can support your migration to Microsoft Teams by working with your organisation to create a tailored adoption strategy
  • Colt’s Enterprise grade voice combines PSTN compliant SIP Trunking with fully flexible tariff plans for voice calling

• Why choose an Intelligent Communications solution?

  Intelligent Communications brings together productivity applications and enterprise communication, closely integrated to deliver everything colleagues need to collaborate and work efficiently, with minimal switching between applications or tasks.

  By closely linking desktop applications with productivity apps, directory services and communications, it’s quick and easy to contact colleagues and follow up on actions – for example clicking on a comment in a document and getting a range of options for contacting that person – instant message, email or call. In meetings, information and relevant colleagues are easily accessible and on calls it’s easy to find meeting minutes or key documents without having to switch between applications.

  Businesses benefits of Intelligent Communications:

  • Flexible costs for your productivity applications and enterprise communication infrastructure thanks to cloud based “as a Service” model
  • Increased productivity thanks to mobility and seamless user experience across all devices and geographies
  • Simplified procurement by having one supplier providing applications, connectivity, hardware and support
  • Enhanced business continuity by relying on Colt first in class, predictable connectivity and higher resiliency provided by premium service quality

• A fully integrated quad-play solution

  • Enterprise productivity and unified communications applications using Microsoft Office 365
  • High bandwidth on wholly owned fibre connectivity
  • Enterprise-grade voice services
  • Professional Services for transition and deployment, combined with handset and headset delivery

  To provide you with the best customer experience, Colt delivers end-to-end support, offering one single point of contract and contact across 13 countries, covering applications, connectivity and hardware.

• Connectivity options for Direct Routing

  The following connectivity options are available, supporting Direct Routing, with consistent service wrap across 13 European countries:
  
  

  1. Colt IP Access and Colt SIP Trunking (Direct routing)

  Create your on-premise Direct Routing infrastructure supported on a converged connection.

  2. Colt Dedicated SIP Trunking (Direct Routing)

  Create your Direct Routing infrastructure by segregating the connectivity of voice and data

  3. Colt Cloud SBC (Direct Routing)

  Use a fully cloud infrastructure to support your Direct Routing.

• PSTN-compliant

  Colt’s enterprise-grade voice combines PSTN-compliant SIP Trunking with fully flexible tariff plans for voice calling.

  Are you affected by the PSTN switch-off in 2025? In contrast with most other providers, Colt has no plans to end ISDN services at present, and will continue to support the market by offering an ISDN over IP solution.

  Colt aims to help as many customers as possible to migrate swiftly to futureproof solutions – a change which is largely transparent and requires little to no physical adaptation at customer sites, apart from the installation of the Colt Voice Gateway next to the PBX. Customers can retain their access to the ‘PSTN’ with their traditional PBX while Colt ensures the network is future proof across all operators. The service is offered in the following European countries: Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, Ireland, Italy, The Netherlands, Portugal, Sweden and the UK.

  Find out more about how Colt is supporting customers over the PSTN switch off here.