How we work
Our philosophy can be summed up as “focus and simplicity”. We keep a clear focus on our customers and their needs; on the management of our assets; on ensuring that we are easy to do business with and that our straightforward propositions are what are customers are looking for.
Our people play a crucial role in providing our customers with reliable services and solutions. This leaves customers free to focus on their priorities and make their business better. We know that this is what matters to customers, what they really want from their service provider. When it matters, customers choose Colt.
Colt people are our greatest asset in delivering value to our customers. Our multinational workforce ensures that we have the right people in the right locations to meet our customers’ local needs. Our systems and processes are geared to bring out the best in our people so that they can deliver the kind of experience our customers are seeking.
We aim to create a high performance culture which consistently meets customer expectations. Respecting cultures, personalities and approaches along with our values helps ensure that everyone at Colt can work together to become the most customer orientated people in the industry.
We value development here at Colt and created the Colt Academy, an initiative which educates and develops skillsets among colleagues and managers. We believe that providing development opportunities for colleagues is a great way to create the kind of working environment needed to deliver for our customers.
The attitude of our people, the way they behave and work together comes from a simple but powerful set of core values .
Customer: We deliver an exceptional customer experience every time
We look at the world through the eyes of our customers – external and internal. We work hard to understand their needs, we search for ways to make their experience better. And we focus on the things that do.
Ownership: We take ownership of our actions and our commitments
We care about our business. We care about what our customers think of us, we care about the money we spend and we care about results. We take responsibility for our actions, we always focus on improvements, we do work we are proud of, we deliver on our promises and we keep going until the job is done.
Leadership: We demonstrate leadership, always striving to be the best at whatever we do
We aim to be leaders – in service, in products and solutions, in customer experience and in the speed of our actions. We are decisive. We do the right things for the right reasons.
Teamwork: We put teamwork at the heart of our business, working with others to achieve success
We work with customers, colleagues and suppliers to deliver results. We trust each other, we are open and honest and we build relationships that last. Together, we get things done.
We recruit the brightest and best in the business.
Talented people help drive our business forward and deliver what our customers need.
We think in terms of who can get results for our customers. Being the right fit for our customers means you will stop at nothing to give them what they need. This is the attitude we seek when filling our teams with qualified and experienced people.
Rakesh Bhasin was appointed Chief Executive Officer of Colt in December 2006. Prior to joining Colt, Rakesh was President and Chief Executive at KVH Co. Ltd, a Fidelity Asia-focused telecom and network solutions provider headquartered in Tokyo. He continues to be a non-executive Chairman of KVH Co. Ltd today.
Prior to joining KVH, Rakesh served in senior positions within AT&T, including head of AT&T Asia Pacific's managed network services business from 1993 – 1997 and President, AT&T Japan, Ltd. He was also Senior Managing Director, Japan Telecom Company Limited.
Rakesh received a Bachelor of Science degree in electronic engineering from George Washington University. He also attended the Berkeley Executive Program at the University of California at Berkeley and the Advanced Management Program at the Wharton School at the University of Pennsylvania.
Hugo Eales was appointed Chief Financial Officer in November 2014, and is responsible for driving Colt’s financial and commercial agenda forward across the Group. Hugo has held senior leadership roles in telecommunications and IT Services companies where he led financial and operational transformation.
Previous roles include Global Chief Financial Officer for BT Global Services where he drove significant cost transformation, managed positive cash flow and profitability across the organisation and drove cultural transformation within the finance teams.Prior to BT Global Services, he spent 15 years at CSC Computer Sciences Ltd, an IT outsourcing company where he held a number of senior roles in the UK, US and Switzerland. His early career was spent with Laurentian Life and Salomon Brothers.
Paul Musson was appointed EVP, Human Resources with effect from January 2011. Paul has a clear remit to drive the people and performance agenda ‘top down’ across Colt’s business and service units.
Paul recently completed a successful period as Director, People & Organisation Development where he led the implementation, continuous improvement and effective use of the Colt Talent Management system, to support improved performance and career management. He also championed enhancements to our recruitment processes and developed our leadership development programmes.
Paul was a key member of the strategic project team supporting the implementation of the new operating model through concept and design to implementation.Paul has over 22 years’ experience in Human Resources, working at a leadership level, with his last two appointments being corporate roles at global FTSE 100/S&P 250 companies, BAE Systems & Weatherford International.Paul holds an MSc in People & Organisation Development from the University of Sussex.
Richard Oosterom was appointed EVP Voice Services in May 2014 responsible for managing Colt’s Voice business end to end. This encompasses the commercial success of the entire portfolio of traditional voice, VoIP, IN and Unified Communications sold and delivered to both Enterprises and Service Providers.Previously, he was EVP Group Strategy & Business Development, responsible for the wider Colt strategy and the execution of strategic initiatives within Colt’s business plans.
Prior to this, Richard spent two years as the MD in Germany, and has held a number of senior management positions including head of Major Business and head of Sales Operations and Support. He joined Colt in 2002 as MD Colt Benelux.Before Colt, Richard worked in the IT industry in executive roles for companies including Cap Gemini and EDS (now HP).
Caroline Griffin Pain was appointed Company Secretary in April 2005.Caroline joined Colt from a Reuters joint venture, Radianz, where she was Company Secretary having previously held senior management positions at Antfactory and Rea Brothers Group plc where she was General Counsel.
Ted has more than 20 years of global ICT business leadership experience and extensive expertise in the multi-national corporate enterprise and service provider markets. He also has broad exposure to multiple business cultures having worked both in Tokyo, New York, London and across the Asia Pacific region for companies including AT&T Corporation and Global Crossing Ltd. He holds a Bachelor of Arts degree in international relations and a Master of Business Administration degree. He was appointed Chief Executive Officer of KVH in 2012.
Sohail Qadri was appointed EVP, Strategy and Business Development in September 2014. He is responsible for developing Colt’s profitable growth strategy across all lines of business, ensuring that Colt continues to support its customers with the most appropriate infrastructure services and products.
Sohail is also responsible for the development of the Colt brand. Sohail has had leadership roles in key telecommunications companies undergoing major strategic change. He has led on the creation of customer oriented organisations and brands, the execution of commercial plans, M&A activities as well as culture change initiatives.
He has served on company boards in Asia, Europe, North America and the Middle East. Previous roles include Group Strategy Director at O2, where Sohail led on the transformation of the business and the development of the O2 brand. At Telefónica, Sohail was the Group Director of Strategy, Business Development and Innovation.
In April 2014 Detlef Spang was appointed EVP for Data Centre Services, taking over from Adriaan Oosthoek. Detlef returned to Colt in December 2013 to work on Project Dynamo and is currently on secondment from Devonshire Investors.
Detlef had previously worked for Colt from 2004-2011 and held various senior management positions and P&L responsibilities reporting into the CEO. These positions included MD for Major Enterprise Division, MD for the UK, MD for Germany and MD for Sales and Marketing.
During 2011-2013 Detlef was the MD for International Portfolio oversight and various Strategic Projects at Devonshire Investors in London. Previous to this, Detlef worked for Global One Alliance/Equant from 1993-2004 starting as a Sales Rep at Joint Sprint in Frankfurt working his way up to Senior VP of EMEA responsible for 1.3bn US$ business. Detlef has also worked for Cable and Wireless from 1991-1992 and Rank Xerox, Germany.
Falk Weinreich is responsible for the strategic direction and next phase of growth of Colt’s indirect business unit focussed on selling branded and unbranded transactional services. As a key member of Colt’s leadership team, Falk is focussed on delivering exceptional customer service and value.
Prior to this he served as Sales Vice President at Colt, where he facilitated a high rate of business expansion, introducing new channels into Colt’s indirect go to market strategy. Before that, in his role as Strategic Accounts Director he was responsible for growing Colt’s large global carriers, service providers and system integrators to 25% of the company’s net profit.
Previously, he spent eleven years at Colt in Germany in various senior sales and marketing leadership positions most latterly as Head of Wholesale in Germany.Falk joined Colt in 1996 after graduating from Johan-Wolfgang Goethe University with a Diploma in Business Administration. He speaks three languages and is married with a child.
Carl is responsible for managing Colt’s Network Services business. He joined Colt having spent 3 years in Singapore as CEO at Pacnet, directing the global strategy of one of Asia’s leading end-to-end communications service providers.
Prior to that, Carl was CEO of XO Communications, a US network provider, for eight years where he played a key role in transforming the business from a local exchange carrier to a national carrier.
Carl has held several executive level positions in the telecommunications and information technology industry including Chief Executive Officer of Cable & Wireless plc (Western Hemisphere) where he headed the North American operations. He also held various senior management positions in Ameritech and IBM.
He brings over 25 years of international executive and leadership experience including 12 years’ operating at the level of Chief Executive Officer at major telecommunications companies in North and Central America, Europe and Asia.
Board of Directors
Rakesh Bhasin was appointed to the Board on 13 December 2006. Rakesh was previously President and Chief Executive of KVH Co. Ltd, a Fidelity Asia-focused telecom and data services solutions provider based in Tokyo and remains as Non-Executive Chairman of that company. Rakesh has previously held senior positions at AT&T and Japan Telecom Company Limited
Hugo Eales was appointed to the Board on 1 November 2014.Hugo has held senior leadership roles in telecommunications and IT Services companies. His previous roles include Global Chief Financial Officer for BT Global Services and at CSC Computer Sciences Ltd, an IT outsourcing company where he held a number of senior roles in the UK, US and Switzerland. Hugo’s early career was spent with Laurentian Life and Salomon Brothers.
Simon Haslam was appointed to the Board on 16 January 2007 and as Chairman on 1 January 2014.Simon is President of the Moonray Investors division of FIL Limited. He is a director of FIL Limited and of various of its subsidiaries and of funds managed by FIL Limited and its subsidiaries, and is also a non-executive Director of KVH Co. Ltd. He is a Fellow of the Institute of Chartered Accountants and was previously an audit and consulting partner with Deloitte, and a non-executive Director of Euroclear plc.
Jennifer Uhrig was appointed to the Board on 1 January 2015.Jennifer spent 22 years at Fidelity Investments. Since retiring from money management in 2009, she has served in an advisory role at Fidelity and now sits on the boards of Forum Pharmaceuticals, a Fidelity affiliate and Geode Capital Management. Jennifer is also a member of the Board of Overseers of the Tuck School of Business at Dartmouth College, the Board of Trustees of the New England Conservatory, and the Board of Trustees of the Massachusetts Eye and Ear Infirmary.
Michael Wilens was appointed to the Board on 1 January 2012.Michael has served as President of both Fidelity’s Asset Management division and Fidelity’s Enterprise Technology and Operations division. He was previously CEO of Thomson Reuters North American Legal division (Westlaw) and CTO at Thomson Reuters. He also served as CEO of Legion, a division of Group Lagardere and was CEO/co-founder of several software and information company start-ups.
Caroline Griffin Pain was appointed as Company Secretary to the Board in April 2005.Caroline is also Chairman of Colt’s Corporate Compliance Committee. Caroline joined Colt from a Reuters joint venture, Radianz, where she was Company Secretary having previously held senior management positions at Antfactory and Rea Brothers Group plc where she was General Counsel.