Our Certifications & Industry Standards
At Colt, we always hold our work to the highest standard of accountability. We follow a number of globally recognised management systems, which demonstrate that our organisation meets international standards in providing services. These certificates are assessed independently. We have achieved the following international standards:
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Binding corporate rules (BCRs)
Binding corporate rules (BCRs) are the privacy certification that provides us with the highest recognition in privacy that a group of companies can have and proof of privacy compliance. This allows us to transfer personal data easily between all our entities, keeping the same levels and standards of privacy compliance across all Colt Group companies.
In 2021, we became one of only ten companies to get the approval of the Binding Corporate Rules of both controller and processor with the European Data Protection Board and the only voice and data communications provider in the world to have achieved this standard since the new GDPR came into force.
ISO9001:2015 | International Quality Management System
This is the international standard for Quality Management System (QMS), which indicates our ability to provide products and services at a consistent high quality. It aims to enhance customer satisfaction through continual improvement.
Our customer's experience with us is our highest priority, and we are recognised with an industry-leading Net Promotor Score (NPS) score of 70. Find out more about our sector-leading customer service here.
ISO/IEC 20000-1:2018 | Service Management
This is the international standard for Service Management System (SMS), which demonstrates our ability to respond to the changing service delivery environment and make sure that the right processes are in place at every stage and consistently applied across customer’s service life cycle.
ISO/IEC 27001:2013 | Information Security Management
This is the international standard that confirms we have put in place best-practice information security processes. This certification ensures that we have a well-defined information security management system (ISMS), a set of policies, procedures, processes and systems that manage information risks, such as cyber-attacks, hacks, data leaks or theft.
With solid security increasingly vital to major systems and operations, we additionally provide a number of cybersecurity services to help you secure your network. Find out more here.
ISO14001:2015 | Environmental Management
This is the international standard that forms the basis of our environmental management system (EMS), which includes our commitment to protect the natural environment through set objectives and policies that comply with relevant environmental legislation.
Keeping a sustainable footprint is part of our corporate social responsibility to our customers and our industry.
ISO22301:2019 | Business Continuity Management
This is the international standard that recognises that Colt operates a global Business Continuity Management System (BCMS) that complies with the requirements of ISO 22301:2019. Complying with the standard means that we have put in place the best practices of business continuity management programme which includes policies, standards, risk mitigation controls, procedures and action plans. The BCMS provides to Colt the capacity to respond quickly and effectively to a disruption, as well as minimize the risk of business disruption and crisis events.
Cyber Essentials & Cyber Essentials Plus
The Cyber Essentials scheme was set up by the UK Government in 2014 to encourage the widespread adoption of cyber security practices that are advanced enough to combat modern cyber threats.
Cyber Essentials ensures that organisations have the appropriate technical controls in place to protect against the most common cyber security threats faced in the current landscape. As cyber security threats evolve constantly, these requirements and controls are reviewed periodically.
With Cyber Essentials Plus, audits are carried out by an external party accredited by the IASME Consortium and for Colt , NCC conducted the audit.
