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Colt ISO certification

Colt awarded ISO 20000-1 Certification for service management

October 14, 2019

Colt has re-affirmed its claim to be a best-in-class service provider by gaining compliance to the new ISO 20000-1:2018 certification…

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Smart tools, same old thinking: why customer experience needs a new approach

October 7, 2019

In the domain of customer experience, digital reigns supreme.  There is not minute that goes by without another start up…

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Congratulations to all the top women in telco and tech

October 2, 2019

Last week I was privileged enough to attend the first-ever Global Women in Telco and Tech Awards, which was hosted…

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From Munich to Vienna – Congratulations to all who made the Bike Ride a success

October 1, 2019

CEO Carl Grivner reflects on the success of Colt’s eighth Annual Charity Bike Ride.

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Colt maintains second spot in Vertical Systems’ mid-2019 Global Ethernet Leaderboard

September 25, 2019

Colt has consolidated its position on the Vertical Systems Global Ethernet Leaderboard, holding second spot thanks to continued network expansion and…

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To deliver the best customer experience, we all need to become call centre agents

September 2, 2019

Customer experience is fast becoming a differentiator for many businesses, at Colt for example our vision is to be the…

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Colt and Night Zookeeper hit three million words

August 6, 2019

Over the past year, we have been working with Night Zookeeper and are delighted at the progress we have made…

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Colt goes above and beyond in customer experience to hit latest NPS score

July 25, 2019

This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.

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Colt lights up London

July 18, 2019

The Illuminated River Project is an ambitious, public art commission which involves lighting up 15 bridges on the River Thames.

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Machine learning: Ensuring the customer is always right

July 17, 2019

Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…

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The heat is on at ITW 2019

July 10, 2019

Last month I joined over 7,000 people from close to 2,000 companies, get together in Atlanta, Georgia (which I personally…

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A successful sales team should be diverse

July 4, 2019

On the 27 June, I attended the Women in Sales Summit 2019 event at the ExCel in London where I…

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