Filter Blogs
Colt awarded ISO 20000-1 Certification for service management
Colt has re-affirmed its claim to be a best-in-class service provider by gaining compliance to the new ISO 20000-1:2018 certification…
Read more...
Smart tools, same old thinking: why customer experience needs a new approach
In the domain of customer experience, digital reigns supreme. There is not minute that goes by without another start up…
Read more...
Congratulations to all the top women in telco and tech
Last week I was privileged enough to attend the first-ever Global Women in Telco and Tech Awards, which was hosted…
Read more...
From Munich to Vienna – Congratulations to all who made the Bike Ride a success
CEO Carl Grivner reflects on the success of Colt’s eighth Annual Charity Bike Ride.
Read more...
Colt maintains second spot in Vertical Systems’ mid-2019 Global Ethernet Leaderboard
Colt has consolidated its position on the Vertical Systems Global Ethernet Leaderboard, holding second spot thanks to continued network expansion and…
Read more...
To deliver the best customer experience, we all need to become call centre agents
Customer experience is fast becoming a differentiator for many businesses, at Colt for example our vision is to be the…
Read more...
Colt and Night Zookeeper hit three million words
Over the past year, we have been working with Night Zookeeper and are delighted at the progress we have made…
Read more...
Colt goes above and beyond in customer experience to hit latest NPS score
This quarter we reported an NPS of 52 – which equals the highest NPS we have achieved as a business. Based on Satmetrix ‘Telecommunications 2018 B2B Benchmark’ this puts us firmly in industry leading territory.
Read more...
Colt lights up London
The Illuminated River Project is an ambitious, public art commission which involves lighting up 15 bridges on the River Thames.
Read more...
Machine learning: Ensuring the customer is always right
Machine learning is defined as the application of artificial intelligence (AI) that provides systems the ability to automatically learn and…
Read more...
The heat is on at ITW 2019
Last month I joined over 7,000 people from close to 2,000 companies, get together in Atlanta, Georgia (which I personally…
Read more...
A successful sales team should be diverse
On the 27 June, I attended the Women in Sales Summit 2019 event at the ExCel in London where I…
Read more...