Inbound Business Phone Numbers

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Business phone numbers with Colt

Deciding what type of business phone number your organisation needs can be a tricky decision. There are plenty of different options that serve a variety of purposes, so it’s important that you find the right one best suited for your organisation.

There are many questions you need to consider when deciding which number is most appropriate for your organization:

  • How do I get my customers to get in touch with my organisation?
  • How much do I want to charge my customers to call my organisation?
  • Do I want my organisation to pay the full cost of the call?
  • Do I want to generate revenue from the calls we receive?
  • How do I demonstrate our organisation’s presence in different locations?
  • Do you need an advanced call plan to effectively manage your calls?

With Colt we can answer all these questions, and set up your organisation with the business phone number you need to best serve your organisation

Our inbound number solutions:

  • Toll-free

    Provide outstanding service as customers can call from any location easily and for free

Not only let your customers connect to you free of cost, but also gain an edge over your competitors in terms of brand image, increased accessibility, and more.

With a toll free number from Colt your organisation can benefit from:

  1. Improved customer service as a customer will not be satisfied by having to pay in order to call your organisation
  2. Increased call leads as customers are more likely to call your organisation to inquire about your business if you give them a number which is free to call
  3. Better reach and accessibility as toll free numbers makes your business more accessible to your customers as they can connect to you free of cost
  • Geographic

    Provide outstanding local service by demonstrating your local presence, without taking the full cost

Get a number which is specific to a town or city, that still provides callers with exceptional service even if your regular agent is busy.

With a geographic number from Colt your organisation will benefit from:

  1. Cost effectiveness as you do not pay the full cost for customers to call you
  2. Appearing Local by having a geographical number, you can be shown as a local organisation, instead of being a distant organisation far away
  3. Avoiding customer concern as customers are more trusting of local numbers and more receptive to them

With a toll free number from Colt your organisation can benefit from:

  1. Improved customer service as a customer will not be satisfied by having to pay in order to call your organisation
  2. Increased call leads as customers are more likely to call your organisation to inquire about your business if you give them a number which is free to call
  3. Better reach and accessibility as toll free numbers makes your business more accessible to your customers as they can connect to you free of cost
  • Premium number

    Create a professional value-added service to earn revenue from your callers

These numbers are used for a call with added features, with the charge of calling this number generally higher than normal numbers, where you receive some revenue from the call.

With a Premium Rate number from Colt, your organisation will benefit from:

  1. A Source of Revenue for Business as a premium rate number can prove to be a valid source of revenue which requires no extra costs
  2. Professional Customer Care Services as a premium rate number can help you to improve your customer care services by generating revenue to invest in them from the number
  3. A Way to Market your Products/Services because if your business falls in the mid or small-scale category, you can use a premium rate number for marketing purpose as it adds an element of professionalism and authenticity to your organisation
  • Shared cost

    Provide a professional service to your customers to build confidence in your brand, whilst still providing a cheaper rate for the caller

Get a number where the cost of the call is split between you and the caller, meaning you may receive a share of the revenue.

With a Shared Cost number from Colt your organisation will benefit from:

  1. Reduced costs as there are no hidden charges or added extras, so your customer will share the cost with you.
  2. Professional numbers which gives your organisation a professional look and feel, and ca indicate the value of the service your providing by asking the customer to pay a share of the cost.
  3. Operating in national and international level by giving the impression that your company operates on a bigger scale by providing you a national or international presence, which is attractive to customers.

Advanced Added Value Services:

Inbound call management – Manage your calls more effectively

With our Route Activator plans you can manage your inbound calls to ensure that all calls are answered successfully, and they are managed intelligently with customised announcements, intelligent voice response features, smart routing and termination

Web interface – Control your numbers from any location at any time

With our Voice on Demand portal, you get full control of your numbers, allowing you to order new numbers and manage your existing numbers at any time that suits you.
To find out more about our Voice on Demand portal, check out the datasheet here.

Why choose Colt?

Coverage: With our market-leading coverage across 28 countries in 4 continents (which rises to 142 countries that we can offer a bespoke solution in)

Trust/Experience: Over 25 years in the industry with over 1.8 million active IN numbers, so you can be confident that you are with the right provider

Customer Satisfaction: We have supplied numbers for customers across a wide variety of industries with extremely positive results

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