HomeSolutionsSolutions Overview: Professional Services

Your network is in safe hands.

Corporate networks extending across Cloud, remote users and customer premises are the lifeline of your digital businesses. Their increasing complexity means that highly skilled expertise as well as huge investment in tools, systems and process are required to design, install and manage these services on your own. As you progress with your digitisation strategy, it is critical to avoid the risk of taking precious resources and investment off these key initiatives to support day-to-day network operation. Colt Professional Services can take care of your digital infrastructure while you focus on growing your business. 


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Your professional service options explained

All our products comes with default set of services, which are included as standard with all our solutions. These default services includes sales engineering support, standard service delivery, operations and customer management. For customers, who want enhanced services, over and above these standard services, we provide a range of professional services.


Service Design


Service Design

Advisory services to analyse your network, applications and security, identify issues, and recommend solutions. 

Capability Maturity Model (CMM) assessments - including WAN Transformation, Cloud Migration Readiness, Cloud Optimisation, and Applicated Portfolio Modernisation

Consultancy Services – Experts-as-a-Service to help support the lifecycle ‘Discover’ through to ‘Design’, ‘Deploy’, ‘Assure’ and ‘Optimise’.

Service Transition


Service Transition

Helping you quickly and seamlessly transition your services to Colt.

Examples include:

Service Integration – Get the right configuration from the start to optimise performance, realize cost savings and reduce deployment time

Digital Integration – Rapid API integration solution that allows the various parties to connect their ITSM tools together such as their trouble-ticketing systems

Service Induction – Designed to develop expertise to use Colt Services to its fullest in order to maximize your return of investment in our services

Project Management – End-to-end project management services for the implementation of the services

Service Operations


Service Operations

A range of Managed Services to address your unique business and service assurance needs. This includes a standard set of support that comes default with all our services and optional additional Managed Network Services. 

Third-party Support Services – Have Colt act as your single point of contact for support across your multiple vendors and partners

Designated Incident Management – Dedicated resource to oversee incident pipeline, own incidents, drive escalation and closure, to ensure service performance on your behalf

Premium Network Services – Add-on offering that provides personalised service care and enhanced 24/7 support from designated senior engineers

Enhanced Monitoring Service – Offered in partnership with Comms365 to provide an Internet Service monitoring service where no Colt CPE is provided

Customer Management


Customer Management

Colt’s Service & Contract Management team is dedicated to ensuring that all our customers have a consistently great experience when working with us. 

Designated Service Manager – Assigned to you to be your interface with Colt, acting as the link between your business and ours

Service & Contract Managers – Ensure that you are brought on-board professionally, are responsible for executing and maintaining the contract and understand how business works and how to get the best from us. We monitor and report on performance and proactively drive improvements across the business. If something goes wrong our Service & Contract Managers provide escalation support and help to ensure that your services & SLAs are respected

Join over 25k+ customers


Why choose Colt?

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A Global Presence

We are trusted by over 25,000 customers globally - including some of the world's largest businesses, 18 of the top 25 banks and over 650 capital markets firms around the world. All that and still record NPS scores.

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Technology leaders

Our technology sets us apart. We were one of the first to roll-out on-demand provisioning, and continue to lead with API, SDN + Edge compute compatibility for our customers.

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Spoilt for choice

Over 31,000 buildings have direct fibre connectivity to our network. We connect more data centres in Europe, USA and Asia than any other provider, so you won't have to compromise on security & convenience.

Still not sure?

We'll help you build a solution tailor-made for your specific cloud environment and networking needs.

With more connected data centres across Europe, USA & Asia than any other provider backed up with the carrier-grade Colt IQ Network, whatever you choose, you're in safe hands.

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