Use Colt Online for the quickest way to get support. You can:

  • Obtain service information and raise tickets for technical support
  • Update billing details and raise account enquiries
  • Track and manage orders

Login to Colt Online »


Alternative support options

Details on other ways to contact us can be found in the table below. Please ensure that you have the following information available:

  • For existing incidents - your incident (ticket) number
  • For technical enquiries - your circuit reference number, order number or service ID
  • For invoice or order enquiries - your OCN (customer) number

Services ordered in Asia are currently not available in Colt Online


General Data Protection Regulation (GDPR) Rights

Should you wish to exercise your GDPR rights relating to ticketing and invoicing, please select the relevant form below and once completed, raise a ticket in Colt Online attaching the form. You can track updates using your ticket reference in Colt Online.

For any other GDPR queries please contact gdpr@colt.net.

Italy

Technology Customer Service
192 090 / +39 0289634895 (From abroad only)
TechnicalSupport.IT@colt.net

Billing and account enquiries
CustomerServiceEnquiries@colt.net