Need help?

Looking for support with a Colt Neo (Previously Lumen EMEA) service? Visit Control Center, access the dedicated help site or see our support options.

Transforming-your-digital-workplace

1. Colt Online

Use Colt Online for the quickest, and easiest way to get support - streamline raising and support tickets for all support channels through our interactive portal.

Business Phone Numbers

2. Call us

Call any of our dedicated support lines. Our teams are available around the clock to give you the support you need, when you need it.

Connected-voice-services 1

3. Email us

Simply enter your issue and country of origin, and we'll direct you to the best team possible to fix your issue over email.

Get online support

1. Use Colt Online for the quickest way to get support

  • Obtain service information and raise tickets for technical support
  • Update billing details and raise account enquiries
  • Track and manage orders
  • New: Services contracted in Japan, Singapore, Hong Kong and South Korea can now be managed with Colt online. Features include; checking planned works, raising tickets and viewing orders.

Want to learn more about Colt Online, or are having trouble finding what you need?

Try our Colt Online help site, where we answer many frequently asked questions, provide tutorials to help you manage your services, raise tickets, see planned works and manage your bills, with supporting videos.

Get phone support

2. Call our dedicated technical support teams

Find the right number for you to call by selecting your country below.

Europe

Technical Support

+0800 358 3999  (Toll-free) /
+44 207 862 6087 (Direct)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Asia Service Desk

0800-068-8915​ (Toll-free)

Technical Support

+0800 880 990 (Toll free)
+ 43 1 253 07 02 (Direct)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Technical Support

+0800 507 01 (Toll free)
+32 2 790 16 29 (Direct)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Technical Support

+ 45 70 71 25 99 (Toll free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Technical Support

+192 090
+39 0289634895(From abroad only)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Rest of the World

Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
1-800-0640854 (Toll-free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
10-800-852-1053 (Toll-free)

MarketPrizm and PrizmNet only

10800714926 (Mandarin & Japanese)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
10-800-152-1053 (Toll-free)

MarketPrizm and PrizmNet only

108001402937 (Mandarin & Japanese)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
800-903-246 (Toll-free)

MarketPrizm and PrizmNet only

+85 230286682

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
001-803-852-9359 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
0120-525-135 (Toll-free)

MarketPrizm and PrizmNet only

+81 345604630

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
1-800-805-988 (Toll-free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
0800-77-0037 (Toll-free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
800-852-3528 (Toll-free)

MarketPrizm and PrizmNet only

+65 8008526865 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
00798-8521-9360 (Toll-free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Colt Asia Service Desk

+81-3-5617-2362 (International Dial-in Number)
00801-855-942 (Toll-free)

MarketPrizm and PrizmNet only

+44(0)20 3481 9900
+44(0)800 358 1879 (Toll-free)

Colt Service Desk

+81-3-5617-2362 (International Dial-in Number)
1-866-486-4540 (Toll-free: Mainland)
1-888-346-9110 (Toll-free: Hawaii)

MarketPrizm and PrizmNet only

+1 31 548 7388
+1 800 216 0048 (Toll-free)

Find specialised support

3. Can't find what you're looking for?

Our teams are available around the clock globally to help you get the support you need, when you need it.

To help you find the support you need, use our interactive support tool adjacent. Just enter in what you're looking for, and what country you are enquiring about, and we'll direct you to where you need to go.

! IMPORTANT

When reaching out without accessing Colt Online, please ensure that you have the following information available:

  • For existing incidents - your incident (ticket) number
  • For technical enquiries - your circuit reference number, order number or service ID
  • For invoice or order enquiries - your OCN (customer) number