Whitepaper Archives | Colt Technology Services

How to optimise Microsoft Teams with Cloud Contact Centre platforms

February 1, 2021

As Teams adoption increases, and in particular its use for voice and telephony services, so too does the demand for integration into contact centre and customer support capabilities.

Planning for an SD WAN future

February 1, 2021

The challenging and unpredictable nature of 2020 forced enterprises everywhere to review their IT priorities and focus spending around what really matters – continuity, resilience, agility and ease of management. In this context it is easy to see why the popularity of SD WAN has not only sustained but increased in the last year.

The definitive guide to NetOps

January 25, 2021

The whole concept of NetOps is to give enterprises the right philosophies and tools to build a network that can respond quickly to application and end user needs.

Colt emerges as a Strong Performer in The Forrester Wave for SD WAN Services

January 14, 2021

Forrester names Colt a Strong Performer in The Forrester Wave™: Software-Defined WAN Services, Q4 2020 stating “Colt Technology Services has a strong roadmap that compliments a robust offering” as well as its vast presence in Europe.

The future of the European job market

December 18, 2020

This report highlights the main drivers of this more dynamic European job market until 2030 to help policymakers and technology and business leaders shape and develop their talent and workforce strategies.

Why a Successful Digitalisation Strategy Requires Intelligent, On-demand Networking

October 27, 2020

In collaboration with Frost & Sullivan and Ciena, we examine the evolving role of the network in the digital era.

How MX is defining the future of CX

October 1, 2020

Delivering a great customer experience (CX) is fast becoming a key differentiator. As our customers’ world becomes more connected, the links between machines are just as important as those to the customer.

Connecting to the future of the Media and Entertainment industry

September 10, 2020

The Media and Entertainment (M&E) sector plays a big part in almost all our lives. As companies aim to reach, attract, and engage customers more effectively, brands are seeking to build, buy, and borrow media capabilities to enable new technologies and innovation.