Today’s consumers can be based anywhere. But when they call your customers, they still expect the same high levels of service, wherever they are. If they find it hard to get through, are kept on hold for too long, or don’t talk to the right person, your customers could lose them forever. High-quality call management is therefore vital for productive relationships.
Colt Intelligent Network (IN) Services for Resellers gives your customers the power to make the most of every call. As your single, pan-European provider, we give you access to a comprehensive set of inbound number ranges-including Freephone, Shared Cost, Geographic and Premium Rate numbers-across 13 countries, to create a Tier 1 network you can deliver as if it was your own. We’ll work with you to build the solution that best suits your needs, based on price, SLAs, coverage and traffic. Once set up, you’ll benefit from full redundancy thanks to co-located sites in London and Frankfurt, backed up by industry-leading support, 24/7, every single day of the year.
A centralised online portal gives you the flexibility to control your account virtually. Access a wide spectrum of call routing features, including full destination control, time and day routing, origin based routing, overflows on busy and no answer, load balancing between destination and the ability to upload and activate your own announcements, all from the comfort of your desktop.. And if it suits you, you can rebrand the portal as your own and market it to your customers.
To find out more about Colt IN Services for Resellers, please get in touch.