How to optimise Microsoft Teams with Cloud Contact Centre platforms

HomeWhitepaperHow to optimise Microsoft Teams with Cloud Contact Centre platforms

By 2022, 15% of organisations will rely solely on cloud office suites for their business communications needs, up from less than 2% in 2019.

As Teams adoption increases, and in particular its use for voice and telephony services, so too does the demand for integration into contact centre and customer support capabilities.

This Gartner report will help application leaders evaluate how and when to collaborate with Microsoft Teams partners for contact centre functionality in an increasingly distributed workplace.

“By 2023, crowdsourcing, work at home (WAH), telecommuting and the gig economy will account for 35% of the customer service workforce.”

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