Complaints
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How to make a complaint
If you have a complaint about any aspect of your service, you can contact Colt by any of the below listed methods.
Please provide the following information:
- The main details of your complaint
- Your Colt account or circuit number (existing Colt customers only); and
- Your name and telephone number
As of July 1st 2017, a new Digital Platform which allows consumers and users to submit their complaints in electronic format is available at www.livroreclamacoes.pt, with the same value as the complaints submitted in physical format. The so-called “Electronic Complaints Book” (“Livro de Reclamações Electrónico”) was created by Decree-Law 74/2017, of June 21st 2017 and regulated by Regulation 201-A/2017, of June 30th 2017.
Voice complaints, spam & phishing
If you received unwanted calls or your number is being spoofed, blocked or labelled as potential spam, please contact us at using our form below. For a fast and efficient collaboration, don't forget to provide us your full contact information and a detailed description of the issue that you encountered.
How to escalate if your issue remains unresolved
If your complaint remains unresolved after eight weeks, subject always to any other timeframe as specified by applicable law, or if we agree in writing that the dispute should be settled by Alternate Dispute Resolution (ADR) you can contact one of the following organisations:
If you have taken the steps outlined above but are still concerned, you can file a complaint with your National Regulatory Authority:
