Data Privacy

We review this Privacy Statement regularly. Occasionally we may need to make changes or additions to this Statement that may affect how we handle your data.   We will indicate on this page when the Privacy Statement has changed so please refer to this link for the latest version.

This Privacy Statement was last reviewed and updated in April 2011.

1. What information will Colt collect?

During our relationship with you we may collect personal information, such as your name, address, telephone, email and other contact details, and any other information relating to you which you may provide.

2. How do we use this information?

Your personal information may be processed, both by Colt and its affiliates, for purposes including: (i) administering our relationship with you; (ii) providing any goods, services or information you have requested; (iii) providing you with information about our products and services; and (iv) for auditing usage of the site.

Colt sometimes needs to engage others to provide our services to you and/or fulfil other obligations. Your information will not be disclosed to any third parties except where we have your approval or where this is necessary and in accordance with applicable law.

In providing services to you, we may need to transfer your personal data to Colt affiliates or partners outside the European Economic Area (“EEA”). This does not diminish your rights and Colt will take all reasonable steps necessary to ensure that any personal information that is transferred outside the EEA will be treated securely, in accordance with this Privacy Statement and with the same level of protection required by data protection law. By submitting your personal information to Colt, you agree that you do not object to any such transfer, processing or storage.

The transmission of data via the internet is not completely secure and, as such, is at your own risk. Although we will do our best to protect your personal data, e.g. through encryption, password protection or limiting access to your information, Colt cannot guarantee the security of information transmitted to our Websites.

Colt has policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training.

3. Updating or deleting your personal information

When you register online for any of Colt’s products or services, you can view and update your personal information by logging onto the site and following the relevant instructions. To ensure any details we hold about you remain accurate, please update your personal information if it changes.

If you close your account we may, for limited periods and in accordance with applicable law, retain some personal information in order to comply with legal obligations or for other proper purposes, such as collecting outstanding debts or resolving disputes.

When you request to be removed from certain marketing offers, you will, in accordance with applicable data protection laws, be added to the relevant suppression list(s) to ensure your request is complied with. All personal data is processed in line with the requirements of applicable data protection laws, for example in the UK the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003

4. Marketing

The processing of personal data for marketing purposes is carried out in line with national legislation and the EU Privacy and Electronic Communications Directive (2002/58/EC as amended by EU Directive 2009/136/EC) Occasionally, we may contact you with information about other Colt products and services which we think may be of interest to you. However, we will only do so when you have given your prior consent to being contacted in this way and/or subject to relevant legal requirements.

If you no longer wish to receive marketing information, please contact us either by e-mail or at the address listed below. If you no longer wish to receive certain specific material, you may unsubscribe by replying with an email and writing UNSUBSCRIBE in the subject line.

5. Monitoring and recording of calls

Your telephone calls to us may be recorded for the purposes of staff training and service quality and subject to applicable law. You will be told about this in a recorded message before your call is put through to a member of staff. Calls that are recorded for these purposes will be kept secure, will not be disclosed outside our group of companies, other than for operational purposes, and will be deleted in accordance with our policies and relevant legal requirements.

6. How we use cookies and similar technologies

When you visit our Websites we may send a ‘cookie’ to your computer. Cookies are files that store information on your hard drive or browser. They enable our Websites to identify your computer, and recognise that you have visited before. Cookies themselves do not contain any personal information. However, we may link the information we store in cookies to any personally identifiable information you submit while on our site.

Cookies help us understand which sections of our Websites are the most popular, as they help show which pages are being visited and how long for.  This helps Colt adapt our Websites to provide more relevant and accessible information. For example, cookies allow us to ensure that the information displayed on your next visit to our Websites will match up with your user preferences.

You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our site.

From time to time we may also use other technologies to log and collect data in order to analyse traffic to our Websites. These technologies will regularly only allow for an anonymous notice of your visit to be generated. However, in some instances they may allow us to obtain details about your IP address and to track visits to our Websites. In conjunction with cookies, this will enable us to identify what portions of our Websites are of interest to our visitors and to help us provide you with tailored information from our Websites.

7. Your rights

You have a right to request a written copy of the personal information Colt holds about you (we may, in accordance with applicable data protection laws, charge a small administrative fee for this) and to have any inaccurate information about you corrected. You also have the right to request we stop using your details for marketing activities and other promotional activities. You may have further rights regarding the processing of your personal data under applicable law. In case you wish to exercise any such rights, please note the contact information below.

8. Contact information

The data controller is Colt Technology Services Group Limited and, where applicable, any of its EU-based affiliates. A list of affiliates is included in “Colt Group of Companies” and can be accessed through links at the bottom of the home pages of our Websites. Requests for further information about our Privacy Statement can be sent to:

The Group Data Protection Adviser
Colt Technology Services Group Limited
Colt House
20 Great Eastern Street
United Kingdom

Cookie Usage


Cookies are usually a small piece of data sent from a website and stored on a user's computer while the user is browsing the website. Although cookies cannot carry any virus, they help us understand which sections of our websites are the most popular as they help show which pages are being visited and for how long.  This helps us adapt our websites to provide more relevant and accessible information. For example, cookies allow us to ensure that the information displayed on your next visit to our websites will match up with your user preferences. You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our site and some of its functionality. If you choose to restrict cookies you will have to provide certain information each time you visit our website and reset your preferences.

Advantages of cookies are

1.    Remembering the details as provided by the user.

2.    Remembering user preferences.

3.    Helping improve the website.

4.    Cookies can be deleted by the visitor.

5.    Cookies can be blocked by changing browser setting.

6.    Cookies cannot carry any threat to the visitor’s device.

Details of Cookies which Colt may be placing on your device

  • Session Cookies (Non-Persistent Cookies): Session Cookies are the cookies which exist only while the user is on a particular website. These cookies are deleted once the user exits the web page.
  • Persistent Cookies:  Persistent Cookies are the cookies which remain on your device for a longer period of time. They are used to recognize a return visitor as a unique user. If the visitor restricts persistent cookies, these cookies fail to gather any information about that visitor.
  • Third Party Cookies: Certain third party cookies placed on your device are used for analytical and advertising purposes. These cookies can be persistent or non-persistent and are placed from different domain names.

Examples of cookies being used by Colt include:

Cookie name Cookie details
__ipprototest_last_run Colt has enabled IPv6 infrastructure. Code on this site performs a set of tests to determine IPv6 capability. This cookie collects information in an anonymous form and provides IPv6 usage results within Google Analytics.
__utmc Colt uses Google Analytics (a service provided by Google) to collect and compile information about how our sites are used. We use this information to improve content on our sites and also ensure they are easier to use. The cookies collect information in an anonymous form and allow us to view the number of visitors to the site, where visitors have come to the site from and which pages they visit while on the site.
Hubspot Colt uses Hubspot for marketing purposes enabling us to tailor content and how we communicate with site visitors and subscribers. The cookies are used to collect information about how visitors use our site. This information is used to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Colt may also collect Personally Identifiable Information when you use certain services, through the use of the Site or hypersite web pages, or when you enter promotions or contests offered by Colt on and through the Site. For example, if you choose to register for a service, white paper, subscribe to any of our newsletters, we are able to identify when you click through to our website and the pages you visit. This information is stored securely in Hubspot. For more information on Hubspot cookies, please review the Hubspot Privacy Policy.

Colt uses LivePerson to enable visitors to chat to members of our customer services and sales team. LivePerson cookies do not contain any private customer data, or any data that can be accessible or useful outside of LivePerson.

uid Colt includes social sharing and bookmarking buttons on its websites - this service is provided by AddThis and allows visitors to easily share content from our sites with popular social networks such as Facebook, Twitter. The cookies collect information which allows us to see what information on our sites is being shared and with which social network and bookmarking sites.

Blocking/Restricting Cookies

You may restrict cookies by changing the browser setting (guidance provided below):

For Internet Explorer:

  • Click on 'Tools' at the top of your browser window and select 'Internet Options'
  • In the options window navigate to the 'Privacy' tab
  • To enable cookies: Set the slider to ‘Medium’ or below
  • To disable cookies: Move the slider to the top to block all cookies

For Firefox:

  • Click on 'Tools' at the browser menu and select ‘Options’
  • Select the Privacy panel
  • To enable cookies: Check ‘Accept cookies for sites’
  • To disable cookies: Uncheck ‘Accept cookies for sites’

For Chrome:

  • Click the wrench icon on the browser toolbar
  • Select Settings
  • Click ‘Show advanced settings’
  • In the “Privacy” section, click the ‘Content settings’ button
  • To enable cookies in the “Cookies” section, pick ‘Allow local data to be set’, this will enable both first-party and third-party cookies. To allow only first-party cookies pick ‘Block all third-party cookies without exception’
  • To disable cookies, in the “Cookies” section, pick ‘Block sites from setting any data’

For Safari:

  • Open Safari if it is not already open.
  • Choose Safari> Preferences, and then click Privacy.
  • In the “Block Cookies” section, specify whether Safari should accept cookies from websites, and when.
  • To see an explanation of the options, click on your computer, click Details.
  • If you want to see which websites store cookies on your computer, click Details

For all other Browsers and Mobile Devices:

To restrict cookies on any other browser or on a mobile device, please visit the official webpage of the browser or device manufacturer or the documentation provided by them and follow their instructions.

More Information

For more information on cookies and their use visit:

For more information on Data Protection please refer to our Data Privacy Policy