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Invoice Format

HomeInvoice Format

Invoices that mean business

We listened to what our customers were saying about our invoices and took many of their suggestions on board so that they could be improved. We've made them easier to read, ensured that the details of our services and what they cost are clearer, and have added new information to ensure you always have the complete picture.

If you can't find the answers you're looking for using our self-help pages, please email our Customer Services team

Front page

On the front page is the overview: your account number, the invoice number and date, the service billing totals for the period covered by the invoice and the date by which it's due.

Hover over the icons on our adjacent invoice to see the description of the invoice field.

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Customer's billing address

Customer's own reference number at account level

The account detail section provides key information about your contract - including main account and the subsidiary billing account details

Purchase order number at account level

Invoice generation date & tax date

Date the funds are due at Colt

Total service charges for each service subscribed to

Currency

Total service charges for the period

Total other charges and discounts for this period

Total service charges, other charges and discounts before tax

Total amount due including tax

Customer's legal address

Currency conversion rate information will only show where invoice currency is different to the base currency.

VAT, legislative, regulative statements and direct debit information

General invoice message box

Front page (Reverse)

On the reverse side of the front page you will find a Glossary of terms and a list of frequently asked questions to help you understand the invoice. There are also details about how to contact us.

Hover over the icons on our adjacent invoice to see the description of the invoice field.

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Colt Technology Service company registration and VAT details

Colt Technology Services' contact information

Relevant Colt payment information

Glossary of terms and frequently asked questions to assist Colt customers

Colt customer change of address process

In some incidents, customers will receive a remittance slip to assist with payments

Details

This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.

You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please go to www.colt.net/online.

Please Note: Usage based voice and data services are displayed slightly differently to those that are non-usage based.

Hover over the icons on our adjacent invoice to see the description of the invoice field.

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Account section carried forward

Contact number at subscription level

Line item description date

Charge type description

Charge description

Charge amount for each individual line item

Service name description

Colt product and service name

Circuit reference number

Customer's A & B end addresses

Customer Nominated Purchase Order Number at subscription level

Nominated Customer Reference at subscription level

Details (Page 2)

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Service and destination description

Number of calls for Service and destination

Call duration for Service and destination

Charge amount for Service and destination

Usage summary name and description

Colt product name

Service period

Usage classification is the lowest level of detail on the paper bill

Colt product name

Circuit reference number when applicable

Customer Nominated Purchase Order Number at subscription level

Total Data Service Charges carried to the Front and Summary pages

Details (Page 3)

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Total Managed Service Charges carried to the front page and summary section

Details (Page 4)

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Total Voice Service Charges carried to the front page and summary section