Invoices that mean business
We listened to what our customers were saying about our invoices and took many of their suggestions on board so that they could be improved. We've made them easier to read, ensured that the details of our services and what they cost are clearer, and have added new information to ensure you always have the complete picture.
If you can't find the answers you're looking for using our self-help pages, please email our Customer Services team
Front page
On the front page is the overview: your account number, the invoice number and date, the service billing totals for the period covered by the invoice and the date by which it's due.
Hover over the icons on our adjacent invoice to see the description of the invoice field.
Customer's billing address
Customer's own reference number at account level
The account detail section provides key information about your contract - including main account and the subsidiary billing account details
Purchase order number at account level
Invoice generation date & tax date
Date the funds are due at Colt
Total service charges for each service subscribed to
Currency
Total service charges for the period
Total other charges and discounts for this period
Total service charges, other charges and discounts before tax
Total amount due including tax
Customer's legal address
Currency conversion rate information will only show where invoice currency is different to the base currency.
VAT, legislative, regulative statements and direct debit information
General invoice message box
Front page (Reverse)
On the reverse side of the front page you will find a Glossary of terms and a list of frequently asked questions to help you understand the invoice. There are also details about how to contact us.
Hover over the icons on our adjacent invoice to see the description of the invoice field.
Colt Technology Service company registration and VAT details
Colt Technology Services' contact information
Relevant Colt payment information
Glossary of terms and frequently asked questions to assist Colt customers
Colt customer change of address process
In some incidents, customers will receive a remittance slip to assist with payments
Details
This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.
You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please go to www.colt.net/online.
Please Note: Usage based voice and data services are displayed slightly differently to those that are non-usage based.
Hover over the icons on our adjacent invoice to see the description of the invoice field.
Account section carried forward
Contact number at subscription level
Line item description date
Charge type description
Charge description
Charge amount for each individual line item
Service name description
Colt product and service name
Circuit reference number
Customer's A & B end addresses
Customer Nominated Purchase Order Number at subscription level
Nominated Customer Reference at subscription level
Details (Page 2)
Service and destination description
Number of calls for Service and destination
Call duration for Service and destination
Charge amount for Service and destination
Usage summary name and description
Colt product name
Service period
Usage classification is the lowest level of detail on the paper bill
Colt product name
Circuit reference number when applicable
Customer Nominated Purchase Order Number at subscription level
Total Data Service Charges carried to the Front and Summary pages
Details (Page 3)
Total Managed Service Charges carried to the front page and summary section
Details (Page 4)
Total Voice Service Charges carried to the front page and summary section