In line with Colt’s desire to improve the output to it’s customers, we have developed a new outpayment statement.

We’ve made it easier to read, ensured clearer details of our services, your revenue and costs, with new information so that you may get the complete picture.

We’ve broken down the changes into sections so you can see what’s new at a glance.

Click one of the menu items to find out more. Alternatively, if you can’t find your answers using the self-help pages, please contact Customer Services on:

Billing Enquiries: 0800 136 1666
Email:
ukcreditcontrolsupport@colt.net

Front Page

On the front page there is the overview: your account number; the statement number and date; the service totals for the period covered by the statement.

New outpayment statement front page

Front Reverse Page

Here you’ll find a Glossary of terms and a list of FAQs to help you understand the document. There are also details about how to contact us.

New outpayment statement front reversed

Summary Section

All the charges for the products you have from us are summarised in this section.

You might notice that some product descriptions have changed. This is because we’ve standardised our products across the 13 European countries in which we work. There have been no alterations to your service as a result of that change.

New outpayment summary section

Details Section

This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.

You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please go to www.colt.net/online.

New outpayment detail section explained 01

New outpayment detail section explained 02

Invoices explainedLearn about other invoice types