In line with Colt’s desire to improve the output to it’s customers, we have developed a new outpayment statement.
We’ve made it easier to read, ensured clearer details of our services, your revenue and costs, with new information so that you may get the complete picture.
We’ve broken down the changes into sections so you can see what’s new at a glance.
Click one of the menu items to find out more. Alternatively, if you can’t find your answers using the self-help pages, please contact Customer Services on:
Email: CustomerServiceEnquiries@colt.net
Front Page
On the front page there is the overview: your account number; the statement number and date; the service totals for the period covered by the statement.
Front Reverse Page
Here you’ll find a Glossary of terms and a list of FAQs to help you understand the document. There are also details about how to contact us.
Summary Section
All the charges for the products you have from us are summarised in this section.
You might notice that some product descriptions have changed. This is because we’ve standardised our products across the 13 European countries in which we work. There have been no alterations to your service as a result of that change.
Details Section
This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.
You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please go to www.colt.net/online.
