In line with Colt’s desire to improve the output to it’s customers, we have developed a new outpayment statement. We’ve made it easier to read, ensured clearer details of our services, your revenue and costs, with new information so that you may get the complete picture.
We’ve broken down the changes into sections so you can see what’s new at a glance. Alternatively, if you can’t find your answers using the self-help pages, please contact our Customer Relationship Management team.
Your front page
On the front page of your outpayment statement, you will find the account details you have shared with us: your billing address, your VAT number and your given legal address if different from your billing address.
You will also see included the information unique to you: your billing account number (BCN), your purchase order number, and customer number.
Underneath, you will see an overview of your total charges summarised. Please note that this is not a tax invoice. You are required to raise a valid tax invoice separate to this statement.
Your front page (reverse)
On the reverse of your front page, you will find relevant information regarding Colt Technology Services. Our registered company details, & contact details can be found here.
We also include here a glossary of terms used in this document, frequently asked questions and information as to changing your billing address.
All the charges for the products you have from us are summarised in this section.
You might notice that some product descriptions have changed. This is because we’ve standardised our products across the 13 European countries in which we work. There have been no alterations to your service as a result of that change.
This is where you’ll find a detailed breakdown of all the charges that relate to the products you buy from us as well as your billing details.
You won’t find individual voice calls itemised on our invoices because that would mean using up too much paper. We are working hard to be environmentally friendly, so if you want to check through an itemised list then you can do it online. To register for Colt Online please go to www.colt.net/online.