Glossary
Breaking down the technologies, terminologies and acroyms across telecommunications.
UCaaS vs CCaaS
UCaaS and CCaaS have many similarities which can cause confusion, but each of them are here to serve different purposes. UCaaS focuses on delivering streamlined internal collaboration whereas CCaaS or Contact Centre as a Service has the purpose of offering a state of the art customer experience. What is UCaaS? UCaaS stands for Unified Communications…
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What is CCaaS?
Contact Centre as a Service (CCaaS) is a cloud-based solution that allows businesses to access a provider’s contact centre technology on a scalable, pay-as-you-go basis – helping businesses deliver seamless customer service and operations.
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What is Dedicated Internet Access (DIA)?
Dedicated Internet Access (DIA) is a premium internet service that provides businesses with a direct and private connection to the internet. Unlike shared internet services, where bandwidth is divided among multiple users, DIA offers a dedicated, high-speed connection solely for your business. This ensures consistent performance, reliable speeds, and enhanced security. How do DIA services…
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What is Zero Trust?
What’s the difference between Zero Trust and perimeter security? We explore the benefits and limitations of both solutions, so you can find the best fit for your business. Explore our award-winning SD WAN solution here. What is perimeter security? A network perimeter represents the boundary between an organisation’s internal network (trusted zone) and external network…
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What is Cloud Connect?
IP connect, cloud connect, direct connect, dedicated interconnect, direct link, fast connect …… What does it all mean?!? An introduction to cloud connectivity Many Network Service Providers (NSP’s) have a range of options when it comes to cloud connectivity, though a lack of industry standards and confusing terminology can make things difficult to understand. Do…
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What is a local breakout?
How to better optimise your critical bandwidth and maintain performance of latency sensitive applications while still protecting sensitive traffic over a distributed network. A local breakout or internet breakout, is an access point located as close to the user as possible. In practical terms, it allows organisations to offload internet-bound traffic from local branches and…
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What is Unified Communications (UC)?
Unified Communications describes the integration of multiple communication methods (such as Email, Phone, Video and Messaging) within a business.
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What Are Leased Lines? A Buyer’s Guide
What are leased lines? A leased line is a dedicated connection that provides a private, fixed-bandwidth data link exclusively for your business’s use. Unlike shared services such as standard broadband, a leased line does not have traffic contending for bandwidth, ensuring consistent high speeds and reliability. Leased lines are typically used by businesses for web-based…
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What is SASE?
Secure Access Service Edge, better known as SASE is a recently emerging term, coined originally by Gartner in 2019. SASE is the convergence of modern WAN services and network security services into a single cloud based service model.
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What is IP Transit?
IP Transit, or Internet Transit, is a networking service offered by Internet Service Providers (ISPs) that allows networks to connect to the rest of the internet. It enables the passage of network traffic from one network to another through the ISP’s network, reaching every part of the global internet. IP Transit can be succinctly defined…
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The ultimate guide to SD WAN
| 15 min read What is SD WAN? SD WAN is a networking technology that enables you to manage & optimise the connectivity of multiple sites across different network transport services, such across the public internet, MPLS or LTE. Now, next-generation SD WAN is here, and it uses the cloud to its fullest potential. Explore…
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What is Hub & Spoke?
Ethernet Hub and Spoke is a ‘one to many’ architecture that offers a cost-effective solution to connect multiple services/locations (spokes) to a central site through a single, aggregated interface. Carrier ethernet services reduce complexity and are space efficient at the Hub site. A point-to-point network connects directly to a set of locations without interrupting services…
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