Colt CCaaS – Featuring Genesys Cloud CX
Colt CCaaS - Build meaningful customer connections and enable your agents to work from anywhere
Customers expect a personal relationship – delivered on their terms and through their channels. Does your workforce have the technologies to offer this?
With Colt, you can achieve a dramatic improvement in the service you provide your customers, while improving the productivity and performance of your agents with our fully cloud contact centre solution, which provides a full service wrap of numbers, connectivity and software.
One stop shop for all your communications needs
Combining Colt´s network and best in class Cloud Voice Services with Genesys Cloud CX, we offer an easy to deploy omni-channel solution, that provides you with the tools and data-driven insights to support your customer experience strategy and organisational outcomes, with a productive and fully remote workforce.
Serve your customers better
Customer needs have evolved, and with our AI powered Digital Contact Centre solution you can give your customers control to contact you in the way they prefer (including messaging, social media, chat bots, traditional voice and email). As well as providing the personalised experience they want as all your systems will be integrated, so any information shared by your customer is saved and can be used to streamline their interaction with you.
Continuous Innovation in the Cloud
Genesys Cloud CX for you means; no releases, no hardware, no software, no maintenance, fully scalable automatic upgrades and no downtime!
Fully integrated cloud contact centre
We provide the full contact centre eco-system, with end to-end AI. This enables your contact centre to go further, with intelligent routing (AI-powered natural language and predictive behavioural routing), self-service (AI chatbot), blended agents (AI-infused quality, coaching, recording and scheduling tools), and AI infused analytics.
Scalable solution
We offer a set of bundles designed for your organisation, to give you the features you need to be successful. So whether you have a few agents with basic needs, or have thousands of agents that need advanced features, we have a bundle for your organisation. Further to this, these bundles can be customised to add or remove features, so the value of your cloud contact centre is maximised
Order with ease
Through our Voice on Demand portal, administrators and contact centre managers can quickly and easily flex up or down the number of user licences in their solution, meaning you only pay for the service you need. As well as being able to add more professional services and get help in local languages at any time.
Key Benefits
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Provide a superior customer experience
Deploy intelligent contact centre capabilities to improve qualification of inbound calls and reduce waiting times
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End-to-end AI
We provide the full contact centre eco-system, with end-to-end AI. Including AI-powered insights to delight customers and engage your employees with relevant feedback
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Increase flexibility and savings
Select a cloud-based platform to minimize cost an maximize performance
with a future-proof solution -
Take total control with easy to-use, self-service tools
Access real-time statistics, monitor call quality and make changes to omnichannel routing instantly
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Optimize your resources
Queue calls on the network to free up local resources and allocate calls dynamically to different locations or agents, based on best match with skills and AI-powered behavioural profiles
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Pan-European footprint
Available in 13 countries in Europe so you can centralise your contact centre needs just with Colt
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Fully Cloud solution
Your agents can work from anywhere effectively, as all that is needed is an internet connection
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Omni-channel solution
Allow your customers to use their preferred contact channels such as email, chat sessions, social networks or new calling options
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Increase productivity
Automate routing interactions with self-service and integrate your Unified
Communications services to strengthen collaboration across teams -
Regulatory compliance
We provide extra levels of security (e.g. PCI DSS) so you can give confidence to your customers when they contact you
Our network
Colt has a 30-year track record as a business voice and connectivity provider with a wholly owned Tier 1, globally connected network giving high performance access to the cloud.
We provide a single, consistent, fully regulatory compliant, one stop shop offer across Colt 13 European countries – Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, Sweden and the UK.
