Bridging the Experience Gap

HomeBlogsBridging the Experience Gap

It is the role of the modern CIO and IT department to provide intuitive, highly-available and user-friendly experiences to both groups. Failure to do so will have significant business consequences including, but by no means limited to, productivity, profitability and reputation. The CIO must become an enabler and make the lives of both users easier and more convenient.But many organisations face a ‘tech deficit’ – a gap that has developed between businesses’ objectives and what their IT infrastructure can support, investment in IT infrastructure over the next two years to support user experience demands and avoid the impact of a tech deficit will be crucial. User experience is a double-sided coin – customer satisfaction is vital, but increasingly the consumerisation of IT and advanced expectations of the workforce have led to far greater consideration of the needs of the internal user, the employee. Defined as ‘user centric IT’ this shift to meeting the needs of the employee is based around people’s desire to choose to work at companies that allow them to work the way they want, with modern technology that doesn’t limit them. With the increase in digitalisation, more and more businesses are dependent on IT as a key part of reaching and servicing their customers and enabling internal operations and applications to be delivered to employees. The challenge for IT is how to implement innovative, intuitive, front-end applications and services which meet user demands across legacy IT infrastructure that are not always fit for purpose. Read this whitepaper to learn about some of our customers – Source, Berlin International Film Festival and Hammersnmith & Fulham Bridge Partnership – that have succeeded in this.

Make Do

05 December 2014

Recent posts

Colt expands partnership with Equinix in Singapore and Hong Kong

New software-driven connectivity simplifies user experience and helps business grow and scale   Hong Kong, 29th March 2023 ...
Continue Reading
Colt Gender Pay Gay 2022 report front cover

Colt releases its 2022 Gender Pay Gap Report

“Inclusion, which drives diversity of thought, is central to innovation, This, in turn, is essential as we deliver ...
Continue Reading

Colt is furthering its presence in Scandinavia and Germany to support businesses both locally and globally

This latest expansion extends Colt’s global footprint, which includes new IQ Network POPs in Hamburg (Germany), Copenhagen (Denmark), ...
Continue Reading