Bridging the Experience Gap

HomeBlogsBridging the Experience Gap

It is the role of the modern CIO and IT department to provide intuitive, highly-available and user-friendly experiences to both groups. Failure to do so will have significant business consequences including, but by no means limited to, productivity, profitability and reputation. The CIO must become an enabler and make the lives of both users easier and more convenient.But many organisations face a ‘tech deficit’ – a gap that has developed between businesses’ objectives and what their IT infrastructure can support, investment in IT infrastructure over the next two years to support user experience demands and avoid the impact of a tech deficit will be crucial. User experience is a double-sided coin – customer satisfaction is vital, but increasingly the consumerisation of IT and advanced expectations of the workforce have led to far greater consideration of the needs of the internal user, the employee. Defined as ‘user centric IT’ this shift to meeting the needs of the employee is based around people’s desire to choose to work at companies that allow them to work the way they want, with modern technology that doesn’t limit them. With the increase in digitalisation, more and more businesses are dependent on IT as a key part of reaching and servicing their customers and enabling internal operations and applications to be delivered to employees. The challenge for IT is how to implement innovative, intuitive, front-end applications and services which meet user demands across legacy IT infrastructure that are not always fit for purpose. Read this whitepaper to learn about some of our customers – Source, Berlin International Film Festival and Hammersnmith & Fulham Bridge Partnership – that have succeeded in this.

Business people walking and talking discussing ideas in the office

Make Do

05 December 2014

Recent posts

PTC 2023

Join us at PTC'23 15-18 January, 2023 Hilton Hawaiian Village Waikiki Beach Resort Honululu, Hawaii Home ❯ Blogs ...
Continue Reading

Frost & Sullivan recognises Colt Technology Services with the Best Practices Company of the Year Award in the European Network Services Industry Excellence

Colt praised for next generation infrastructure, innovative services, leading customer experience and ESG performance London, UK, 30 November ...
Continue Reading

Colt & Zscaler : Securing the modern enterprise with Zero Trust Cloud Security

Taking the rights steps on your cloud security journey Are you thinking about how to navigate the challenges ...
Continue Reading