CCaaS: Seamless customer interactions

About this lightning talk

How to successfully manage a virtual contact centre using cloud software

Christophe Dos Santos, Senior Product Manager, Inbound Voice at Colt, discusses in our new Lightning Talks series how you can easily enhance your contact centre set-up to be more flexible, more customer focused and more efficient.

Watch our short Lightning Talks video to discover:

  • Why there is a need for a new approach to contact centres: CCaaS
  • The rewards of getting it right
  • What challenges are holding your business back
  • How Colt can help in the evolution of your contact centre

Watch on-demand

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