CCaaS: Seamless customer interactions
Home ❯ Lightning Talks ❯
About this lightning talk
How to successfully manage a virtual contact centre using cloud software
Christophe Dos Santos, Senior Product Manager, Inbound Voice at Colt, discusses in our new Lightning Talks series how you can easily enhance your contact centre set-up to be more flexible, more customer focused and more efficient.
Watch our short Lightning Talks video to discover:
- Why there is a need for a new approach to contact centres: CCaaS
- The rewards of getting it right
- What challenges are holding your business back
- How Colt can help in the evolution of your contact centre
Watch on-demand
Other lightning talks
Colt makes it even easier to bring voice to Zoom
By Colt Technology Services |
Colt is now a certified provider of voice with Zoom and one of 14 providers listed worldwide on Zoom App Marketplace under ‘Carrier Provider Exchange’. These new capabilities allow businesses to choose Colt as their preferred voice provider for a fast and cost-effective way to integrate high-quality voice services into Zoom. Customers can request contact...
Read More 
Wholesale is about partnering for success
By Colt Technology Services |
Ruth Welter, Vice President Global Strategic Alliances at Colt, explains why it’s time to leave behind the conventional wholesale model and move towards a new era of partnerships: Why the traditional model is no longer fit for purpose How to reinvent wholesale partnerships Best usage of on-demand services Positioning yourself as a solution enabler The...
Read More 
Future connectivity ecosystems for financial services
By Colt Technology Services |
The Capital Markets team at Colt discuss in our Lightning Talks video how connectivity matters in an industry where lower latency, time to market and on-demand venue connectivity are tied to success.
Read More 
Are you ready for the digital future?
By Colt Technology Services |
Francesca Serravalle discusses in our new Lightning Talks series how 5G is a fundamental shift in the way people and things communicate.
Read More 
Security challenges of a changing world
By Colt Technology Services |
Chris Peregrine discusses how to overcome the practical challenges of implementing agile working practices whilst maintaining a secure environment, whatever path you take.
Read More 