Over the last two years we’ve all found a new sense of respect for the connections to our peers, suppliers and customers. It’s taught us that being prepared for the unexpected should come top of any business plan and those who thrived were the fittest and most prepared in the digital world.
The world will slowly move to some kind of normality, but there is something which will endure from these last months – people need to be able to work from anywhere and given the right tools, and that offices (even if still very useful in some occasions) are not for everyone. In fact according to a Gartner® report “In 2022, 31% of all workers worldwide will be remote”.
One thing is certain – the way we work has changed. This means that it’s up to companies to expand their businesses mentality to avoid being hit by ´The Great Attrition´ (a recent survey by McKinsey found that 40% of respondents were at least somewhat likely to leave their jobs within the next 3-6 months). Providing employees with the right tools to work efficiently in the way they feel happiest is key in order to enable the retention and attract the best new talent.
But simply adding these tools isn’t always easy, in fact we’ve seen examples where businesses have had to compromise to get apps rolled out quickly. Cutting corners on the components that are key to a successful migration, particularly when it comes to delivering PSTN compliant voice and workforce adoption services.
The future of communications is dependent on correct use of the applications and integration with voice. In order to achieve this there are areas which are key:
- Implement a solution which not only suits your companies needs but can be activated simply and quickly wherever you end user choses to work.
- Make sure your employees are fully trained in the best way to use the applications they need to work effectively.
One of the ways which we at Colt are helping customers in this journey is by offering services to integrate Teams efficiently, whether by training customer’s end users in the best way to use the applications, by enabling voice via DirectRouting as a service (DRaas) or providing time from our certified pre-sales colleagues to build tailored solution. For customers looking for simple voice activation on Teams Colt are part of the newly introduced Microsoft Operator Connect programme which enable the provisioning of Colt’s compliant voice services directly from the Teams admin centre which is simplifying and speeding up provisioning.
We all understand that service activation should be easier and quicker and any kind of activation requires speed, functionality and an always on/work from anywhere model.
Smarter with Gartner, Hybrid and Remote Workers Change How They Use IT Equipment, July 13, 2021
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