Voice quality is more than just sound quality

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What does voice network quality mean to you? Is it reliability, the sound quality of the line, its resilience, its cost or its regulatory compliance?

Actually a good network should offer all of these benefits to your company.

Good sound quality is no longer just desirable, it is fundamental. And it is expected by customers and employees alike. Failure to deliver will certainly affect your bottom line in terms of reduced customer loyalty and business.  The price of poor quality networking becomes even more costly if it results in a failure to comply with regulatory or legal obligations. No one wants to face the resulting fines, not to mention loss of customers and reputation.

What else should a good quality network bring to your business? Better customer experience. For example, using an effective incoming call management system can protect your customers from unnecessary expense when contacting you. It routes calls quickly and effectively to the right department within your business and accommodates peak flows in your business demand. Your voice network should be always reliable, always available; just as you want to be for your customers.

Finally a good network must be resilient. Regardless of technical issues at one site, or with one agent, your network should seamlessly re-route and divert calls to keep your employees and your customers connected at all times.

Now that’s a quality network. And one that Colt has over 20 years of experience in providing.

‘Voice quality is more than just sound quality’ is the 7th in a series of blog posts offering tips and advice to buyers of voice services and networks.

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Make Do

09 June 2016

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