Contact Centre as a Service (CCaaS) is the creative industry of tools used to shape the way organisations interact with customers. CCaaS is all about customer experience, as should be the tendency for any modern business. At the core of a contact centre is a phone system used by agents to manage queues, answer calls…

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How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…

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Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…

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Elasticity is critical in enabling customers to accommodate their requirements during the migration + steady state operations afterwards. See how you can use this to speed up migration of critical workloads and reduce business downtime.

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