Taking cloud migration to the next level

Every organisation needs a plan for greater success next time Migrating essential workloads to the cloud comes with multiple benefits, but there will always be a wish list of things to be considered when it comes to future projects. This blog looks at some of the future cloud wishes of key IT decision-makers, with many…

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Cloud strategies must support ESG ambitions

Migration can reduce your carbon footprint if backed by a supportive partner Following Colt’s annual cloud report for 2022, we wanted to analyse the environmental dimension of people’s cloud plans. Organisations seem largely to have embraced the cloud as a key support for their environmental, social, and corporate governance (ESG) strategy and now need the…

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Cloud migration and the legacy of COVID

Don’t get stuck in the slow lane as adopters race ahead As a follow-up to our Cloud Research Report 2022, we wanted to explore some of its nuances and implications in more detail. In this blog, we consider the impact of the recent pandemic on cloud migration and ask if there is a resulting split…

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What is CCaaS?

Contact Centre as a Service (CCaaS) is the creative industry of tools used to shape the way organisations interact with customers. CCaaS is all about customer experience, as should be the tendency for any modern business. At the core of a contact centre is a phone system used by agents to manage queues, answer calls…

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How AI can increase customer engagement

How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…

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