Cloud Voice & VAS Archives | Colt Technology Services

RGP Europe, a global consulting firm that offers business services in finance and accounting, transitions to hybrid working through Cloud SBC and enables Microsoft Teams for inbound and outbound calls on their fixed company numbers, regardless of their location.

Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…

Last month the PCI SSC issued updated guidance for protecting phone-based payment card data – the first update since 2011.

Colt has partnered with Semafone to provide its Cardprotect solution for taking payment from customers over the phone in line with the PCI DSS

Colt Technology Services today announced the appointment of Louisa Gregory as Chief of Staff of the company. Louisa forms part of the ELT.

Colt today announced the appointment of Mary Alexander as the Executive Vice President (EVP) – HR. Mary forms part of the ELT, reporting directly to CEO