Cloud Voice & VAS Archives - Colt Technology Services

How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…

RGP Europe, a global consulting firm that offers business services in finance and accounting, transitions to hybrid working through Cloud SBC and enables Microsoft Teams for inbound and outbound calls on their fixed company numbers, regardless of their location.

Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…

Last month the PCI SSC issued updated guidance for protecting phone-based payment card data – the first update since 2011.

Colt Technology Services today announced the appointment of Louisa Gregory as Chief of Staff of the company. Louisa forms part of the ELT.

Colt today announced the appointment of Mary Alexander as the Executive Vice President (EVP) – HR. Mary forms part of the ELT, reporting directly to CEO