How the right tools and apps can help businesses fight back against the ‘great resignation’
Over the last two years we’ve all found a new sense of respect for the connections to our peers, suppliers and customers. It’s taught us that being prepared for the unexpected should come top of any business plan and those who thrived were the fittest and most prepared in the digital world. The world will…
Read MoreCCaaS: Seamless customer interactions
Christophe discusses in our new Lightning Talks series how you can easily enhance your contact centre set-up to be more flexible, more customer focused and more efficient.
Read MoreHow AI can increase customer engagement
How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…
Read MoreRGP Europe: global consulting firm that offers business services in finance and accounting
RGP Europe, a global consulting firm that offers business services in finance and accounting, transitions to hybrid working through Cloud SBC and enables Microsoft Teams for inbound and outbound calls on their fixed company numbers, regardless of their location.
Read MoreGive your teams a voice: integrating telephony with Microsoft Teams
As employees continue to work from home, learn how Microsoft Teams enables further collaboration and how you can bring your telephony to the cloud.
Read MoreHow a cloud contact centre enables your business to aim higher
Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…
Read MoreDe-risking SAP + Azure migrations
Elasticity is critical in enabling customers to accommodate their requirements during the migration + steady state operations afterwards. See how you can use this to speed up migration of critical workloads and reduce business downtime.
Read MoreThe new PCI DSS compliance regulations for phone-based payments
Last month the PCI SSC issued updated guidance for protecting phone-based payment card data – the first update since 2011.
Read MoreColt appoints Louisa Gregory as Chief of Staff
Colt Technology Services today announced the appointment of Louisa Gregory as Chief of Staff of the company. Louisa forms part of the ELT.
Read MoreColt bolsters ‘Challenger Culture’ with key appointment of Mary Alexander as Executive Vice President (EVP) of Human Resources
Colt today announced the appointment of Mary Alexander as the Executive Vice President (EVP) – HR. Mary forms part of the ELT, reporting directly to CEO
Read MoreColt scoops two awards at NGON
Global businesses are more bandwidth hungry than ever, driving the demand for high bandwidth optical services that our network is delivering
Read MoreService matters: The link between NPS and revenue
Colt looked at what drives different aspects of NPS, breaking it down to determine which levers Colt needed to pull to make a difference.
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