Preparing for the modern workplace: Insights from experts
Olivia McDonald, Cloud Voice Product Operations Lead at Colt, hosted a webinar discussing the modern workplace and the role of cloud voice in shaping the future of work. Olivia was joined by Oliver Lifely, Partner Account Manager at Luware; Andy Macdonald, UK & Ireland Country Manager at Audiocodes; and from Colt, Tim Cook, Director Sales…
Read MoreCloud strategies must support ESG ambitions
Migration can reduce your carbon footprint if backed by a supportive partner Following Colt’s annual cloud report for 2022, we wanted to analyse the environmental dimension of people’s cloud plans. Organisations seem largely to have embraced the cloud as a key support for their environmental, social, and corporate governance (ESG) strategy and now need the…
Read MoreCloud migration and the legacy of COVID
Don’t get stuck in the slow lane as adopters race ahead As a follow-up to our Cloud Research Report 2022, we wanted to explore some of its nuances and implications in more detail. In this blog, we consider the impact of the recent pandemic on cloud migration and ask if there is a resulting split…
Read MoreBreaking cloud barriers: How your legacy technology might be holding you back?
In this eBook, we explore some of the ways legacy dependent organisations can benefit from newer types of solutions.
Read MoreFrom adoption to optimisation: Cloud research report 2022
We surveyed 500 IT decision-makers and C-level executives across Europe and Asia. Get the insights you need in our exclusive research.
Read MoreHow to become the modern CIO through the power of partnerships
Learn how to prepare your business for the hybrid workforce and implement a successful digital transformation strategy.
Read MoreHow the right tools and apps can help businesses fight back against the ‘great resignation’
Over the last two years we’ve all found a new sense of respect for the connections to our peers, suppliers and customers. It’s taught us that being prepared for the unexpected should come top of any business plan and those who thrived were the fittest and most prepared in the digital world. The world will…
Read MoreCCaaS: Seamless customer interactions
Christophe discusses in our new Lightning Talks series how you can easily enhance your contact centre set-up to be more flexible, more customer focused and more efficient.
Read MoreHow AI can increase customer engagement
How often have you felt new customers were better treated than you? Or how many times have you threatened to leave a company delivering a poor service, only to be contacted by customer care promising to fix the issue and offering better prices? These examples illustrate how much energy companies put into new customer and…
Read MoreRGP Europe: global consulting firm that offers business services in finance and accounting
RGP Europe, a global consulting firm that offers business services in finance and accounting, transitions to hybrid working through Cloud SBC and enables Microsoft Teams for inbound and outbound calls on their fixed company numbers, regardless of their location.
Read MoreGive your teams a voice: integrating telephony with Microsoft Teams
As employees continue to work from home, learn how Microsoft Teams enables further collaboration and how you can bring your telephony to the cloud.
Read MoreHow a cloud contact centre enables your business to aim higher
Contact centres play a critical role in an organisations customer engagement strategy. Despite the rapid change in agents physical location over the past year, the cloud has enabled contact centres to continue to meet customers evolving needs. It is reported that 70% of businesses have their entire contact centre technology in the cloud or are planning to…
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