Following two years buffeted by supply chain disruption, energy price surges and economic pressures, 2023 is likely to continue to be defined by change. It is true that innovation can help telecommunications providers reduce operational costs, reinvent customer experiences and open doors to new business opportunities. Many enterprises are already leveraging Artificial Intelligence (AI) to elevate their customer experience and automate campaigns. The pandemic changed the way that people worked and shopped, and businesses recognise that things will never go completely go back to how they were.
By using AI applications, providers use intelligent services to monitor and automate their processes. With the evolution of our world, the telecommunications providers don’t really have the choice. They will have to move away from being network services providers to becoming digital infrastructures companies. Enterprise technology is changing every minute. Many providers like Colt Technology Services live and breathe technology and innovation. They’re in the unique position of understanding where many enterprises struggle with their technology and helping to enable innovative solutions.
Some of these trends arise from the broad decentralisation of data. Others are rooted in the pervasive automation of agility, the expansion and virtualisation of digital touchpoints, and the blossoming of AI capabilities. Changes in enterprise technology lie at the root of major shifts in the economy and in the ways that enterprises do business, across nearly every industry. The shift to the cloud and software-as-a-service model dramatically reduces the costs of implementing new features and entire businesses. Today, new technology is deployed more quickly thanks to the adoption of microservices and application programming interfaces (APIs), and artificial intelligence is managing a broadening swath of business decisions.
For enterprises, the benefits of investing in technology are measurable, but many executive teams are unsure which developments are most worthy of exploration. In fact, despite the undeniable value of investing in technology, boards and executive teams are finding it hard to make the right technology choices, including which architecture to build on, which operating model and talent to invest in, and how much to spend on technology to be the leader in their industry. Since enterprise technology is in a constant state of flux, those decisions aren’t easy. As soon as one technology matures, investors and the media are excited about the next. No sooner has cloud computing become mainstream than questions arise about new trends and buzzwords such as the metaverse, smart manufacturing 2.0, industry 4.0, hyperautomation, intelligent automation, and quantum computing.
To help companies begin to understand which technology trends will matter most to the future of enterprises, we can identified and explored major rising trends that promise to change the way enterprises will work.
Simplification, cybersecurity, the evolution of the workforce, automation and AI, and Super-apps as trends that are key to business and IT decision-makers in 2023. Today and tomorrow, businesses will rely on a wider range of devices to communicate and get things done. To be prepared for the next wave of evolution, many enterprises will increasingly need to adopt a new strategy that performs well whether an interaction starts with a person or from an autonomous device. In 2023, automation will be the enterprise technology trend that will control costs while driving innovation. As automation will streamline processes, it will enable operational excellence. Businesses can progress without having too many risks by focusing on automation within the digital ecosystem. But, one of the most important aspects of this trend will be the ability of machines to interact with one another. Conversational AI will underpin many human-to-digital interactions, with virtual agents increasingly able to manage interactions, looping in people only where necessary.
2023 is a clear sign that cyber threats are growing at an alarming rate and are becoming more sophisticated. As attackers become more advanced, enterprises will need to match them with defensive capabilities that are more robust, resilient, and able to withstand and recover from attacks. The war against cybercrime is played at multiple levels and through a portfolio of tools, approaches, and skilled resources. A security-conscious culture and secure access service edge (SASE), a cloud-based technology based on digital identity, combines increasingly sophisticated controls to protect data traffic at the point of entry and beyond the boundaries of the enterprise.
How do we prepare for deeper complexity? These trends offer and require more means of engagement, more technology components to choose from, more data to make sense of, and more resources to direct toward resilience. Overall, complexity of technology decisions will only grow, and technology skills will need to evolve to take advantage of new technologies.
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