Customer service is critical to business but satisfaction levels fall when a customer experiences long call waiting times.

Spread out locations and outdated PBX systems often cause delays. But there is an easy way to integrate workforces and equipment. With Colt IVR services and virtual call centres, you can move to a state-of-the-art contact centre quickly — at a price you can afford.

Supported

Instantly expand your team expertise. Our IVR and virtual contact services are supported by industry experts who work with you from set-up and beyond. You can’t afford to risk alienating customers but customer service costs can spiral too. Our experts will create a contact centre that minimises risk, and cost, to the business.

Scalable

We never charge for idle capacity. Simply pay as you grow with our flexible packages and monthly charges. You can easily add capacity during peaks and emergencies.
As business increasingly relies on greater mobility our IVR services are designed to work to a high level across both web and mobile.

Visibility

IVR reporting is a breeze with interactive call stats that detail real-time and consolidated statistics for every interaction that takes place with the call centre.

Flexible

Manage your customer support resources more efficiently by queuing calls on the network, then allocating dynamically to locations or agency based on capacity or skill-set.

Contact Centre Services datasheet

Live chat with Sales

For all your purchase enquiries.
Monday to Friday 9am - 5pm

Chat with us

Contact us about Contact Centre Services:


Call a specialist

+44 (0) 20 7863 5510

Case Study

Case Study: TelServ

Of all TelServ’s operator partners worldwide, none does more than Colt to simplify the global business of full-service inbound number delivery…

Related Product

IN over Carrier VoIP

IN VoIP services in 13 European countries over our award-winning network…

Blog

Harnessing the cloud for customer service

In today’s world of digitalisation, instant messaging and email, voice still stands out as perhaps the most vital customer service channel in use.

Careers

Meet James, Propositions & Content Manager

“Colt’s dynamic is a mixture of experience and enthusiasm. We do one thing and we do it well, by investing intelligently in technology and people. Our culture of being more demanding makes me feel like I can make a difference, by challenging the industry and ourselves.”

Careers at Colt
Testimonial
The project was a complete success and we achieved the goal we had set ourselves. Our close collaboration with Colt and StarTech meant we were able to develop a perfect solution for our readers. Ronald Schäffer
Director of Distribution, IT and Logistics, Panini Stuttgart