Customer service is critical to business but satisfaction levels fall when a customer experiences long call waiting times.

Spread out locations and outdated PBX systems often cause delays. But there is an easy way to integrate workforces and equipment. With Colt IVR services and virtual call centres, you can move to a state-of-the-art contact centre quickly — at a price you can afford.

 

Supported Contact Centre

Instantly expand your team expertise. Our IVR and virtual call centre services are supported by industry experts who work with you from set-up and beyond. You can’t afford to risk alienating customers but customer service costs can spiral too. Our experts will create a contact centre that minimises risk, and cost, to the business.

Scalable Contact Centre

We never charge for idle capacity. Simply pay as you grow with our flexible packages and monthly charges. You can easily add capacity during peaks and emergencies.
As business increasingly relies on greater mobility our IVR services are designed to work to a high level across both web and mobile.

Contact Centre Visibility

IVR reporting is a breeze with interactive call stats that detail real-time and consolidated statistics for every interaction that takes place with the call centre.

Flexible Contact Centre

Manage your customer support resources more efficiently by queuing calls on the network, then allocating dynamically to locations or agency based on capacity or skill-set.

Contact Centre Services datasheet

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Meet Masami, Account Executive (Global Account)

“The reason I joined Colt was because I felt that I would be able to work with a sense of autonomy and not bound by the organization. I also wanted to work in Europe.”

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Testimonial
The project was a complete success and we achieved the goal we had set ourselves. Our close collaboration with Colt and StarTech meant we were able to develop a perfect solution for our readers. Ronald Schäffer
Director of Distribution, IT and Logistics, Panini Stuttgart