Customer service is critical to business but satisfaction levels fall when a customer experiences long call waiting times.
Instantly expand your team expertise. Our IVR and virtual contact services are supported by industry experts who work with you from set-up and beyond. You can’t afford to risk alienating customers but customer service costs can spiral too. Our experts will create a contact centre that minimises risk, and cost, to the business.
We never charge for idle capacity. Simply pay as you grow with our flexible packages and monthly charges. You can easily add capacity during peaks and emergencies.
As business increasingly relies on greater mobility our IVR services are designed to work to a high level across both web and mobile.
IVR reporting is a breeze with interactive call stats that detail real-time and consolidated statistics for every interaction that takes place with the call centre.
Manage your customer support resources more efficiently by queuing calls on the network, then allocating dynamically to locations or agency based on capacity or skill-set.
Meet James, Propositions & Content Manager
“Colt’s dynamic is a mixture of experience and enthusiasm. We do one thing and we do it well, by investing intelligently in technology and people. Our culture of being more demanding makes me feel like I can make a difference, by challenging the industry and ourselves.”Careers at Colt
The project was a complete success and we achieved the goal we had set ourselves. Our close collaboration with Colt and StarTech meant we were able to develop a perfect solution for our readers.Ronald Schäffer
Director of Distribution, IT and Logistics, Panini Stuttgart