How Wanzl transformed its workplace with scalable, unified communications solutions
Wanzl is the company behind many of the everyday essentials – from the shopping trolleys you grab at the supermarket to the luggage carts you use at the airport. Beyond these familiar sights, Wanzl creates intelligent retail systems, access solutions and logistics equipment that help shops, warehouses, and travel hubs operate smoothly worldwide.
As part of its digital transformation goals, Wanzl needed to unify and simplify its global communications infrastructure. With thousands of employees across 11 international production sites, the challenge wasn’t just about connecting locations; it was about delivering a consistent, reliable and scalable experience to employees and customers alike.
That’s where we came in.
A scalable solution for a global business
Over several years, Colt collaborated closely with Wanzl to develop a seamless, end-to-end communication solution spanning multiple countries. Initially, this began with SIP trunking and secure session border controllers (SBCs) rolled out across Germany, the Netherlands, Australia, Italy, Spain, and the Czech Republic, enabling Wanzl to streamline telephony and significantly reduce costs through connection standardisation.
But as the demands on their workforce grew, Wanzl looked for a solution that could go further, bringing agility and intelligence to both customer service and internal communications.
Wanzl took the next step with a modern, fully integrated cloud Contact Centre as a Service (CCaaS) solution. Working with our partner, Luware and their Nimbus platform, Colt made it simple to extend the existing communication infrastructure, providing a platform that combines intelligent call routing, workflow automation, real-time insights, and an intuitive user experience.
Transforming the workplace with intelligent contact management
Wanzl gained more than just a contact centre; they gained a comprehensive communication hub tailored to modern needs. With smart call routing, real-time analytics, and flexible workflows, it helps teams respond faster, work smarter, and stay connected. Whether they’re supporting internal teams or managing external customer queries.
Importantly, the platform’s tight integration with Microsoft 365 means Wanzl’s employees continue working in familiar tools, reducing learning curves and speeding up adoption. This is unified communications in action: effortless, intuitive and productive.
Used across departments, from IT helpdesks to customer service teams, the modular nature of the solution allows Wanzl to scale rapidly. Whether expanding operations or adding functionality, the company now has the flexibility to adapt quickly, without rethinking the core solution.
“Wanzl is a large and globally active company. Our product portfolio and locations are changing dynamically. In Colt, we have found a partner that can cope with this dynamism and our international circumstances.”
Christoph Mader, Vice President IT Group Operations at Wanzl GmbH & Co. KGaA.
Built for agility, backed by expertise
In choosing Colt, Wanzl didn’t just adopt new technology: they embraced a partnership designed to support long-term transformation. With our end-to-end SLAs, integrated support systems, and future-ready solutions, the pressure of managing complex communications is alleviated, freeing Wanzl’s teams to focus on delivering quality, innovation, and service.
The result? A more agile, connected, and empowered workplace. This is what “Pressure off, Power On” looks like in practice: real solutions delivering real impact.
COMPANY NAME
Wanzl GmbH & Co. KGaA
INDUSTRY
Metal industry
CHALLENGE
COLT SOLUTION
Installation of SIP trunks and implementation of the Nimbus contact centre solution from Luware
Colt international SIP Trunking (Australia, Germany, Italy, Netherlands, Spain, Czech Republic) inclusive SBC, Luware Nimbus Contact Center Enterprise with Colt Professional Services wrap around
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